Library Information Assistant - Charleston Library

nypl; New York (NY); Sur place; USD 42 000 - 50 000; Plein temps

Résumé du poste

The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages. The role focuses on information queries, circulation services, and supporting outreach and programming activities.

Under supervision, the assistant will perform reference and circulation tasks, assist with library programs, and help patrons navigate online resources and computer applications. This is a client-facing, on-site library position.

Qualifications

• Experience assisting library patrons with information queries.
• Ability to provide circulation services and handle fines & fees.
• Experience supporting outreach and programming activities.

Responsabilités

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources.
• Answers questions from the public in person, over the telephone and electronically.
• Performs community outreach to promote and increase public participation and use of library services.
• Assists in planning and delivering library programs for children, teens and/or adults.
• Instructs patrons on the use of the Internet, computer applications and other Library services.
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures.
• Ensures patrons follow library policies and procedures.
• May take responsibility for the facility, staff and operations in the absence of the Library Manager.
• Performs other related duties as required.

Connaissances

Customer service

Information queries

Circulation services

Description du poste

Overview

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.

The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Key Responsibilities

Under the general supervision of the Library Manager, a Library Information Assistant:

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
• Answers questions from the public in person, over the telephone and electronically
• Performs community outreach to promote and increase public participation and use of library services
• Assists in planning and delivering library programs for children, teens and/or adults
• Instructs patrons on the use of the Internet, computer applications and other Library services
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
• Ensures patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Performs other related duties as required