Patron Services & Outreach Assistant

nypl; New York (NY); On-site; USD 42,000 - 50,000; Full time

Job summary

The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages. The role focuses on information queries, circulation services, and supporting outreach and programming activities.

Under supervision, the assistant will perform reference and circulation tasks, assist with library programs, and help patrons navigate online resources and computer applications. This is a client-facing, on-site library position.

Qualifications

• Experience assisting library patrons with information queries.
• Ability to provide circulation services and handle fines & fees.
• Experience supporting outreach and programming activities.

Responsibilities

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources.
• Answers questions from the public in person, over the telephone and electronically.
• Performs community outreach to promote and increase public participation and use of library services.
• Assists in planning and delivering library programs for children, teens and/or adults.
• Instructs patrons on the use of the Internet, computer applications and other Library services.
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures.
• Ensures patrons follow library policies and procedures.
• May take responsibility for the facility, staff and operations in the absence of the Library Manager.
• Performs other related duties as required.

Skills

Customer service

Information queries

Circulation services

Job description

The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages. The role focuses on information queries, circulation services, and supporting outreach and programming activities.

Under supervision, the assistant will perform reference and circulation tasks, assist with library programs, and help patrons navigate online resources and computer applications. This is a client-facing, on-site library position.