Library Host

Hei Hotels Inc.; Dallas, Northern (TX, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and Sick Leave

Pet Insurance

Life and Disability insurance

401(k) with matching

Hotel room discounts

Job summary

The Stoneleigh, a member of HEI Hotels and Resorts in Uptown Dallas, seeks guest services staff to warmly greet guests, assist with seating, and coordinate reservations in a premium dining environment.

Join a historic property relaunched under Marriott's Autograph Collection, contributing to a seamless dining experience, daily log coordination, and a polished, guest-centric service approach that reflects Dallas hospitality traditions.

Qualifications

• Excellent guest service and communication skills.
• Ability to read, understand, and promote menu items.
• Ability to manage reservations and log daily entries accurately.
• Reliable attendance and punctuality in a fast-paced dining room.
• Professional appearance and courteous demeanor.
• Ability to work well with team members and supervisors.

Responsibilities

• Meet and greet guests, offer seating options, and escort to tables.
• Read, maintain, and update the logbook to coordinate shifts.
• Maintain proper dining room setup and cleanliness.
• Receive reservations and coordinate special functions with staff.
• Adhere to attendance rules and be available to work regularly.
• Perform other duties as assigned by management.

Skills

Guest greeting and seating

Menu knowledge

Reservation coordination

Logbook maintenance

Customer service

Effective communication

Team collaboration

Job description

About Us

Located in the middle of the most prestigious part of Uptown Dallas, The Stoneleigh is a storied landmark with a rich and alluring legacy. The Stoneleigh has recently completed a $20.0M renovation, and has relaunched as part of Marriott's prestigious Autograph Collection. All 176 rooms and public areas have been renovated, including our restaurant, Lions Den, and our bar, Bar Leonessa. Lions Den is the new home of the next restaurant from awarding-winning chef, Chef Michael White. Chef Michael White has many culinary accolades including the James Beard award; 5 simultaneous Michelin stars; and multiple New York Times 3-star and 4-star reviews. Chef Michael White’s concepts at The Stoneleigh include, the Lions Den, where each dish is composed with care, weaving together seasonal ingredients, global inspiration, and a distinctly Dallas spirit. Lions Den will be opening on May 1st, 2026.

Compensation

Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We’re always looking for associates who share our passion for hospitality.