Library Events & Rentals Lead - Weekend Ops

Madison, City of (WI); Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

The City of Madison Public Library seeks an Event Services Specialist to manage private and public events, including room reservations, vendor coordination, and space use policies. This role serves as on-site point of contact and coordinates with caterers, maintenance, and AV staff.

You will train and supervise interns and volunteers, provide public tours, and ensure a welcoming experience while upholding library policies.

Qualifications

• Two years of experience in customer service policies, event planning practices, and related software.
• Associate degree in listed fields and one year of responsible administrative support experience.
• Bachelor’s degree in listed fields.
• Equivalent training/experience may be considered.

Responsibilities

• Coordinate private, public, and meeting room reservations including registrations and attendance data.
• Provide tours to potential renters.
• Liaise with caterers and other vendors.
• Inform the public about facility rental fees and policies.
• Create event layouts and detailed timelines.
• Direct maintenance, security staff, and AV during events.
• Serve as on-site specialist to ensure a positive customer experience.
• Monitor and troubleshoot Audio Visual (AV) and technology.
• Document and assess space use policy.
• Assess and establish space use pricing relative to market rates.

Skills

Leadership

Organization

Customer service

Communication

Team collaboration

Education

Associate degree in Business Administration / Communications / Event Management / Hospitality Management / Marketing / Public Relations / Sales Management or related field

Bachelor’s degree in Business Administration / Communications / Event Management / Hospitality Management / Marketing / Public Relations / Sales Management or related field

Tools

Microsoft Excel

Outlook

Word

Job description

The City of Madison Public Library seeks an Event Services Specialist to manage private and public events, including room reservations, vendor coordination, and space use policies. This role serves as on-site point of contact and coordinates with caterers, maintenance, and AV staff.

You will train and supervise interns and volunteers, provide public tours, and ensure a welcoming experience while upholding library policies.