Library_Customer Svc Asst

City of Memphis; Memphis (TN); On-site; USD 43,000 - 64,000; Full time

Job summary

City of Memphis Library seeks a staff member to deliver public information services at the reference desk across youth and adult collections. You will help customers locate materials, assist with computers, and guide readers in selecting titles. The role involves teamwork and supporting library programs.

The position requires a Bachelor’s degree in Liberal Arts or related field, and relevant customer service experience is preferred for this community-focused public library role.

Qualifications

• One year experience in customer service related work preferred.
• Bachelor's degree or equivalent education as stated.

Responsibilities

• Provide public information services at the general reference desk for children, teens, and adults.
• Recommend appropriate reading materials for all ages to library management.
• Assist customers with computers and locating books; identify books in the collection.
• Assist with planning and/or conducting programs for children, teens, and adults.
• Stock shelves and assist with training staff and volunteers.

Skills

Customer service

Education

Bachelor's degree in Liberal Arts / General or Interdisciplinary Studies

Job description

Salary Range: $42,800.42 - $63,772.28

Works under general supervision of an Agency Manager or other designated supervisory personnel to provide public information services at the general reference desk in the areas of children, teen, and adult references and readers' advisory to the public. Works at various library agencies to assist with the collection and development of library materials. Recommends appropriate reading materials for adults, teens and children to library management. Works in teams with various library personnel to perform professional library services, such as assisting customers with computers, identifying books in a collection, etc. Provides basic circulation desk services, as needed. Assists with planning and/or conducting programs for children, teens, and adults. Lifts and carries books, supplies, or materials to assist customers. Stocks library shelves with books and reading materials. Assists in training staff and volunteers, as assigned.

Bachelor's degree in Liberal Arts, General or Interdisciplinary Studies, Adult/Youth Education, or related field of study from an accredited four (4) year college/university. One (1) year experience in customer service related work preferred; or any combination of experience or training which enables one to perform the essential job functions.