Library Customer Service Associate I

seekonk; Seekonk (MA); On-site; USD 26,174 - 27,552; Part time

Job summary

Seekonk is seeking a Library Customer Services Associate to connect with patrons and assist with library services. Responsibilities include checking out materials, issuing library cards, and providing technology support. Ideal candidates are friendly and able to thrive in a dynamic environment.

This part-time role offers 12–19 hours per week at an hourly rate of $19.46. Candidates must have a high school diploma or equivalent and be ready to deliver excellent customer service.

Qualifications

• Must have a high school diploma or equivalent.
• Comfort using a cash register and basic computer tools.
• Excellent customer service and interpersonal skills.

Responsibilities

• Help patrons check out, renew, and request materials.
• Issue library cards and maintain user records.
• Assist with technology.

Skills

Customer-first attitude

Excellent communication skills

Teamwork

Basic computer tools

Education

High school diploma or equivalent

Tools

Windows

SIRSI/Dynix system

SAILS network

Job description

Open until filled

Hourly Rate: $19.46 | 12–19 Hours/Week | may include some Evenings & Saturdays. Application Deadline: Open until filled

Are you passionate about helping people and love being around books, technology, and community? We’re looking for a friendly, motivated Library Customer Services Associate to join our team and be the welcoming face of the library!

In this public-facing role, you’ll connect directly with library users—checking out materials, issuing library cards, recommending great reads, and assisting with technology and digital resources. If you’re a people person who thrives in a fast-paced environment and enjoys making someone’s day a little better, we’d love to meet you!

What You’ll Do:

• Help patrons check out, renew, and request materials
• Issue library cards and maintain user records
• Answer questions and provide top-notch service
• Assist with technology—everything from the catalog to our eLibrary
• Re-shelve returned materials and process inter-library loans
• Explain library policies and help resolve routine issues
• Be part of a friendly, collaborative team

What You Bring:

• A high school diploma or equivalent
• Comfort using a cash register and basic computer tools (Windows, web browsers, social media)
• A customer-first attitude and a calm, courteous demeanor
• Excellent communication and teamwork skills
• The ability to move materials (lift up to 25 lbs, push carts, stand for extended periods)
• Flexibility to adjust to a fast-paced, dynamic public service setting
• Bonus points if you have prior library or customer service experience—especially with the SIRSI/Dynix system or SAILS network

The Details:

• Part-time: 12–19 hours/week
• Schedule may include evenings and some Saturdays
• Starting pay: $19.46/hour with annual step increases
• No additional benefits
• Covered under the collective bargaining agreement with the Seekonk Public Library Employees Association, MLSA, AFT Mass.

Job Title: Customer Service Inventory Associate

Department: Library

Supervisor: Library Director

Status: Union

Salary: Step 1 - $19.46 per hour

Union: Seekonk Public Library Employees Association, MLSA, AFT Mass

FLSA: Non-Exempt

Hours/Week: 12-19 hours per week

POSITION OVERVIEW

The Customer Service Inventory Associate is responsible for providing quality customer service and maintaining and organizing the library collection.

SUMMARY

Work includes assisting patrons with locating library materials, coordinating inter-library loans, corresponding with patrons regarding overdue items and renewals, assisting with the use of equipment and technology, issuing library cards and museum passes, and checking materials into and out of the library.

ESSENTIAL FUNCTIONS

• Provides customer service support to the Seekonk Public Library.
• Responds to inquiries, requests and/or complaints from patrons; conducts research and resolves problems; explains library policies and procedures.
• Operates library equipment including computers and instructs patrons in the use of programs, internet use, and other equipment used by the public.
• Assists in circulation duties at the front desk and in the Children’s Room, checks books in and out of the library, calculates and collects fees.
• Registers patrons and issues library cards and museum passes.
• Maintains records and generates reports regarding library activities.
• Maintains abreast of current interests in literature to provide readers’ advisory to patrons.
• Maintains a neat and orderly library collection, shelves books and materials, organizes and properly places items in designated areas.

QUALIFICATIONS

Must have a high school diploma or equivalent. This position is an entry level position with on-the-job training provided.

General knowledge of library services and systems, use of office equipment, computer programs, and use of the internet.

Interact courteously and patiently with the public, and perform tasks despite frequent interruptions.

Excellent customer service and interpersonal skills. Excellent communication skills, in person, by phone, and electronically.

PHYSICAL REQUIREMENTS

Little or no physical demands are required to perform the work. Work effort involves sitting, stooping, walking, and standing. There may also be some occasional lifting of objects such as ledger books, photocopies, and computer paper.

Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a personal computer, typing, and filing.

Position requires routine reading of documents and reports for understanding. Color vision is beneficial for this position.

Posted 6/23/2026