Library Clerk II (Bilingual)
City of Red Wing
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Benefits offered by this job
Job summary
The City of Red Wing Library seeks a part-time Assistant to support circulation desk operations, assist patrons, and manage materials. The role emphasizes bilingual Spanish/English communication, attention to detail, and friendly customer service.
Responsibilities include handling check-ins/outs, fines, cards, room and copier fees, and basic reference tasks using the library system. Weekend/evening availability is required, with a schedule posted by the library.
Qualifications
- One year of work experience providing direct customer service.
- One year of library experience preferred.
- High School diploma or GED.
- Bilingual Spanish/English required.
Responsibilities
- Perform public reception and routine tasks at the circulation desk.
- Check materials in and out, processing items on hold, and notifying patrons of the status of their requests; utilize the library automation system.
- Collect patron fines; assess fines for damaged or lost materials.
- Collect fees for meeting rooms and copier use.
- Issue new, replacement, and non-resident library cards; register new patrons on the computer system.
- Organize the checkout desk daily; open and close cash register daily.
- Assist the public in the mechanical use of equipment as needed.
- Answer direct phone calls and handle requests; provide public reception, give directions, and refer questions to appropriate staff.
- Maintain organization and cleanliness of the library collection; coordinate repair and return of missing items.
- Perform tasks related to Reference/interlibrary loan services; receive book orders, determine status, route hold and damaged items.
- Create documents, emails, reports, signs and displays using library systems and other software.
- Monitor the library for unsafe situations and disruptive behavior.
- Assist with strategic outreach services.
- Perform other duties as assigned.
Skills
Education
Job description
Performs Library skilled clerical tasks and support services. Provides direct assistance to the public at the circulation desk, organizes and scans library materials, and runs reports.
Performs Library skilled clerical tasks and support services. Provides direct assistance to the public at the circulation desk, organizes and scans library materials, and runs reports.
Asistente de Biblioteca, Resumen del Puesto
El Asistente de Biblioteca realiza tareas administrativas especializadas y servicios de apoyo, brinda atención directa al público en el mostrador de circulación, organiza y escanea materiales, y genera reportes. Este puesto es ideal para una persona bilingüe con habilidades organizacionales y un fuerte enfoque en servicio al cliente
Applications Acceptance: Closes October 23rd, End of Business day
Reference Checks & Interview: Week of October 26th
- Dates Subject to Change
- Tuesday 8:30-3:00 pm (with half hour unpaid lunch)
- Wednesday 10:30 - 7:00 pm (with half hour unpaid lunch)
- Thursday 8:30-3:00 pm (with half hour unpaid lunch)
- One Saturday a month 8:30-3:00 pm (with half hour unpaid lunch)
- Perform public reception and routine tasks at the circulation desk.
- Check materials in and out, processing items on hold, and notifying patrons of the status of their requests; utilize the library automation computer system.
- Collect patron fines; assess fines for damaged or lost materials.
- Collect fees for meeting rooms and copier use.
- Issue new, replacement, and non-resident library cards; register new patrons on the computer system.
- Organize the checkout desk daily; open and close cash register daily.
- Assist the public in the mechanical use of equipment as needed.
- Accept materials for bulletin boards and lost and found items.
- Answer direct phone calls and handle requests; provide public reception, give directions, and refer questions to appropriate staff.
- Maintain organization and cleanliness of the library collection; maintain book carts, perform book cleaning, and coordinate repair and return of missing items.
- Perform tasks related to Reference/interlibrary loan services; receive book orders, determine status, route hold and damaged items.
- Utilize library automation system and other computer programs to create documents, templates, emails, and reports; create signs and displays for special projects.
- Monitor the library for unsafe situations and disruptive behavior.
- Assist with strategic outreach services.
- Perform other duties as assigned.
- Atender al público y realizar tareas diarias en el mostrador de circulación.
- Registrar la entrada y salida de materiales, procesar artículos en espera y notificar a los usuarios sobre sus solicitudes.
- Aplicar y cobrar multas por materiales atrasados, dañados o perdidos.
- Cobrar tarifas por uso de salas de reuniones y del copiador.
- Emitir tarjetas de biblioteca nuevas, de reemplazo y para no residentes.
- Mantener organizado el mostrador de circulación y la caja registradora diariamente.
- Asistir al público en el uso de equipos.
- Aceptar materiales para los tableros de anuncios y artículos perdidos y encontrados.
- Responder llamadas telefónicas y dirigir preguntas al personal adecuado.
- Mantener la organización y limpieza de la colección; coordinar la reparación de artículos dañados.
- Procesar tareas relacionadas con referencia y préstamos interbibliotecarios.
- Crear documentos, correos electrónicos, informes, letreros y exhibiciones utilizando el sistema automatizado de la biblioteca y otros programas informáticos.
- Monitorear el entorno de la biblioteca para detectar situaciones inseguras o comportamientos disruptivos.
- Apoyar actividades de alcance comunitario.
- Realizar otras tareas asignadas.
Experience Required: One (1) year of work experience providing direct customer service. One (1) year of previous library experience preferred.
Minimum Education Requirements: High School diploma or G.E.D.
Certification: Must be bilingual Spanish/English required.
Physical
- Stand and walk for long periods of time.
- Moderate physical effort of lifting between 5 and 25 pounds on a regular basis.
- Required to work weekends and evenings.
- Mínimo un (1) año de experiencia en servicio al cliente; se prefiere experiencia previa en biblioteca.
- Diploma de secundaria o G.E.D.
- Bilingüe en español e inglés (lectura, escritura, expresión oral y comprensión auditiva).
An employee in this class must have the following knowledge, skills, and abilities upon application:
- Alpha and numeric systems.
- Computer proficiency.
- Thorough understanding of City’s functions, policies, and procedures.
- Fluent in English and Spanish, including reading, speaking, listening, and writing.
- Strong attention to detail and organizational skills.
- Good oral and written communications and relational skills.
- Follow and relay oral and written instructions, policies and procedures.
- Analytical and problem solving.
- Work effectively with others.
- Provide customer service in a professional manner to patrons.
- Stand and walk for long periods of time.
- Moderate physical effort of lifting between 5 and 25 pounds on a regular basis.
- Required to work weekends and evenings.
Part-time, regular employees who work at least an average of 20 hours per week shall earn vacation leave on a pro-rata basis corresponding to actual hours worked in relation to a 40-hour workweek.
- Vacation
- Sick
- Holiday
Membership in PERA is automatic for non-elected public employees who meet minimum salary and position eligibility requirements set by Minnesota statute. Both the employee and the City contribute to the employee’s PERA benefit.
The City provides $50,000 in basic life insurance & AD&DD at no cost.
Exempt employees are enrolled for $100,000 of coverage.
Employees have the option of purchasing additional life insurance for themselves, their spouses, and dependents.
Regular full and part-time employees who have completed probation are eligible to apply for tuition reimbursement. The City will reimburse 100% of approved qualified education-related expenses for approved educational courses to an annual maximum of $5,250 per calendar year. All courses must be pre-approved by the Department Head and Administrative Services.
If you are employed by a U.S. federal, state, local, or tribal government or not-for-profit organization, you might be eligible for the Public Service Loan Forgiveness Program. The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.
M Heath Fairview: Our employee assistance program, this plan includes:
- 4 free counseling sessions, phone, and in-person options
- Legal services
- Identity theft prevention & support
- Member website with articles and webinars
Free comprehensive financial plan through intellicents – meet with a financial planner and receive a written financial plan!
Free Life Steps financial wellness app that encourages behavioral changes around money management.
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