Library Circulation Associate | Customer Service & Shelving

napervillepl; Naperville (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation accrual: 2 weeks per year

7 holidays per year

Sick accrual: 12 days per year

Personal days: up to 5 per year

Pension plan (IPRF)

Job summary

Naperville Public Library is seeking a Circulation Assistant to perform library circulation and shelving tasks, while maintaining order and care of materials. You will handle holds, returns, and cross-department coordination with staff, ensuring accuracy and timely processing.

The role emphasizes customer interactions, problem solving, and efficient use of common office software. This position offers a structured work schedule and opportunities for professional development.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service experience.
• Bilingual proficiency a plus.

Responsibilities

• Handle circulation and shelving operations for library materials.
• Open/close workroom tasks and process daily holding items.
• Prepare book drops and manage holds, returns, and inquiries.
• Assist with interlibrary loan items and damaged/mislabeled materials.
• Support curbside service, donations, and customer requests.

Skills

Customer courtesy and staff relations

Written and verbal communication

Problem solving

Time management

Education

High school diploma or equivalent

Minimum two years of customer service experience

Bilingual proficiency a plus

Tools

Microsoft Office

Outlook

Job description

Naperville Public Library is seeking a Circulation Assistant to perform library circulation and shelving tasks, while maintaining order and care of materials. You will handle holds, returns, and cross-department coordination with staff, ensuring accuracy and timely processing.

The role emphasizes customer interactions, problem solving, and efficient use of common office software. This position offers a structured work schedule and opportunities for professional development.