Library Customer Experience Associate

E-PLANNING; Naperville (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

2 weeks annual vacation

7 paid holidays

12 days annual sick leave

5 personal days

Pension plan

Job summary

A local library in Naperville is seeking a Customer Service Assistant to support patrons at the public desk. This role requires providing quality service, assisting with circulation tasks, and troubleshooting library equipment. Candidates should have a high school diploma and at least two years of relevant customer service experience. Benefits include annual vacation, sick leave, and pension plan participation. Interested individuals should check the library's website for more details.

Qualifications

• Minimum two years of customer service experience.
• Bilingual proficiency is a plus.
• Maintains confidentiality and professionalism.

Responsibilities

• Provide quality customer service at the public desk.
• Assist with library services and handle materials.
• Respond to customer requests courteously.
• Troubleshoot basic equipment issues.

Skills

Strong written and verbal communication

Customer service

Problem solving

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Common office equipment

Job description

A local library in Naperville is seeking a Customer Service Assistant to support patrons at the public desk. This role requires providing quality service, assisting with circulation tasks, and troubleshooting library equipment. Candidates should have a high school diploma and at least two years of relevant customer service experience. Benefits include annual vacation, sick leave, and pension plan participation. Interested individuals should check the library's website for more details.