Library Branch Supervisor, Circulation & Customer Service

Cuyahoga County Public Library; Bay Village (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Cuyahoga County Public Library is seeking a dedicated Circulation Supervisor to oversee branch staff and daily library operations. You will ensure efficient checkout, customer assistance, and accurate handling of fines, cards, and passport applications.

Responsibilities include supervising clerks, training staff, and maintaining smooth circulation workflows. A high school diploma and several years in a supervisory role are required, with strong English communication skills essential.

Qualifications

• High school diploma or GED.
• At least three years work experience as a Branch Clerk or similar position; supervisory experience preferred.
• Ability to develop and maintain courteous working relationships with staff and customers.
• Able to handle confidential information appropriately.

Responsibilities

• Supervise circulation staff and services under limited supervision.
• Provide customer service and handle patron inquiries.
• Manage duties such as checking materials in/out and processing card applications.
• Assist with passport applications and fines collection.

Skills

Customer service

Staff supervision

Office procedures

Communication

Problem solving

Education

High school diploma

Tools

Library automated circulation system

Job description

Cuyahoga County Public Library is seeking a dedicated Circulation Supervisor to oversee branch staff and daily library operations. You will ensure efficient checkout, customer assistance, and accurate handling of fines, cards, and passport applications.

Responsibilities include supervising clerks, training staff, and maintaining smooth circulation workflows. A high school diploma and several years in a supervisory role are required, with strong English communication skills essential.