Customer Service Clerk

Toledo-Lucas-County-Public-Library; Toledo (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

The Toledo Lucas County Public Library (TLCPL) is hiring for a Limited Part-Time Circulation Clerk. The role involves performing circulation routines, registering borrowers, and processing fines while delivering friendly public service. Shifts cover mornings, afternoons, evenings, and weekends as needed.

Commitment to the TLCPL values and excellent customer interactions are essential. Prior cash handling and 35 wpm typing speed are required, with passport certification within 12 months and a

Qualifications

• High School Diploma or GED.
• Minimum of one (1) year of direct customer service experience.
• Minimum of one (1) year of experience handling cash and credit card transactions.
• Ability to type 35 wpm accurately.

Responsibilities

• Performs circulation procedures in charging and discharging loan materials; processing overdue, reserves, inter-loans, and branch loans.
• Registers new borrowers and processes fees.
• Establishes and maintains rapport with customers in a friendly and courteous manner.
• Communicates library information including initiatives, services, programs, and book sales.
• Assists patrons in solving circulation problems and concerns.
• Answers telephone calls and provides information or directs calls to the supervisor.

Job description

The Toledo Lucas County Public Library (TLCPL) has served Lucas County residents for more than 175 years. Our System consists of Main Library, located in downtown Toledo and multiple branches located throughout Lucas County. We are the fifth largest library system in Ohio and offer a wide variety of services as well as excellent employment opportunities. Full time and part time positions are offered.

Status: Limited Part-Time (M inimum of 15 hours worked per week during mornings, afternoons, evenings, and weekends.)

Hourly Wage: $18.5665 per hour

Position Summary

Under the direct supervision of the Supervisor Circulation Services, is responsible for efficiently performing circulation routines and related duties while serving the public with courtesy and friendliness.

The incumbent will demonstrate a commitment to the TLCPL’s mission and values including being welcoming, innovative, objective, accountable, and collaborative.

Primary Responsibilities

• Performs circulation procedures in the areas of charging and discharging of loan materials; accepting and computing fines; registering new borrowers; processing overdue, reserves, inter-loans, and branch loans.
• May be assigned specific areas of responsibility.
• May verify and process registrations.
• Prepares receipts according to established routines and policies.
• Establishes and maintains rapport with customers in a friendly and courteous manner.
• Communicates library information including initiatives, services, programs, and book sales to customers as appropriate.
• Assists patrons in solving circulation problems and concerns.
• Answers telephone calls and provides information to callers or directs calls to the supervisor and/or librarians.
• Actively supports diversity, equity, and inclusion.
• Promotes a culture where all staff and customers belong.
• Keeps informed of library policies and procedures and participates in appropriate workshops, seminars, and training classes to expand and enhance job skills.
• May be assigned to rotate to perform duties and assignments at other Library facilities.
• May be required to perform other duties that are necessary for the efficient operation of the agency and the library.
• Actively supports diversity, equity, and inclusion; promotes a culture where staff and customers belong.
• Performs other duties as assigned.

Minimum Qualifications

Knowledge/Skills

• Knowledge of library circulation procedures and practices.
• Ability to interact pleasantly with patrons of all ages from diverse socioeconomic backgrounds.
• Ability to communicate and work cooperatively and effectively with supervisor and co-workers.
• Ability to work independently and perform detailed tasks neatly and accurately.

Training/Experience/Education/Certification

• High School Diploma or GED.
• Must be passport certified within 12 months of job incumbency (passport agencies only).
• Minimum of one (1) year of direct customer service experience.
• Minimum of one (1) year of experience handling cash and credit card transactions.
• Ability to type 35 wpm accurately.
• A valid driver’s license; must be insured and meet your state’s minimum coverage requirements for auto insurance.
• Must meet eligibility requirements of the Library’s insurance carrier under the Library’s Vehicle Motor Use Policy.
• May be required to drive a library-owned or non-library-owned personal vehicle on a regular basis on behalf of the library business.
• Previous experience as a circulation clerk (Preferred).
• Experience utilizing Microsoft Office Suite (Word, Excel, PowerPoint) and mobile devices (i.e., iPhone, iPad, Nook, Kindle, laptops, etc.) (Preferred)

Job Complexity and Impact

Work is directed and reviewed by a supervisor. The job does not routinely require making independent decisions, except those from a defined set of procedures. Most tasks are routine in nature and small to moderate in size and scope.

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. Work requires minimal demand for physical effort.

Working Conditions and Physical Demands

• Periodic off-site travel required within the county via personal vehicle.
• Evening/weekend hours are/may be part of the regular schedule.
• Physical Demands: Frequent standing, walking, and sitting. Frequent reaching, feeling, and use of vision associated with computer use and handling of library materials. Frequent reaching, stooping, bending, crouching, lifting, pushing/pulling, and handling of objects weighing up to 50 pounds.

BCI/FBI Criminal Background Record Clearance and MVR history are required.

A drug screen/medical examination is to be completed prior to the start date.