Library Associate - Part Time (20 Hours)

City of Austin; Austin (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

City of Austin’s Pleasant Hill Branch is seeking a Library Associate for part-time, 20 hours per week. Under limited supervision, you will support daily library operations, assist patrons, and help with programs and outreach.

You will provide high-quality customer service, technology assistance, and collaboration with librarians and staff. A relevant Associate degree with one year of related experience is preferred.

Qualifications

• Associate degree plus one year of related experience.
• Experience may substitute for education up to two years.
• Strong customer service and communication skills required.

Responsibilities

• Greet customers and provide service at public service desks.
• Check materials in/out, pull holds, shelve items, assist with tech questions.
• Create programs and outreach based on community needs and priorities.
• Respond to inquiries in person, by phone, or online; refer complex cases.
• Provide administrative support including scheduling, mail, and supplies.
• Maintain data, records and reports; prepare memos and letters.
• Guide other Library Associates as needed.

Skills

Customer service

Communication skills

Multitasking

Planning and organizing

Diversity awareness

Education

Associate degree + 1 year experience

Tools

Microsoft Office

Library databases

Library automation systems

Job description

About This Position

Library Associate - Part Time (20 Hours)
locations
Pleasant Hill Branch
time type
Part Time
job requisition id
JR105297

Job Description:

Library Associate

Purpose:

Under limited supervision, this position performs functions for the daily operations of the public library, including providing information and referral services, technology assistance, public programming, and outreach engagement.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Greets and welcomes customers.
• Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed.
• Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities.
• Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed.
• Researches and compiles information and resources.
• Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks.
• Maintains and manages data, records and reports; and prepares memos, letters, and other documents.
• Provides guidance to other Library Associates on an as needed basis.

Responsibilities - Supervisor and/or Leadership Exercised: None

Knowledge, Skills, and Abilities:

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Skill in customer service principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to assist library patrons and other staff.
• Ability to provide high-level customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to work with people of diverse backgrounds.

Minimum Qualifications:

• Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field.
• Experience may substitute for the education up to the maximum of two (2) years.

Physical Requirements:

• Must be able to stoop, bend, walk, and reach to heights of six (6) feet.
• Must be able to pull or lift up to fifty (50) pounds.
• Must be able to push loaded book truck weighing up to three hundred (300) pounds.
• Must have manual dexterity to operate computer keyboard.

Preferred Qualifications:

• Experience providing quality customer service, especially in a library, bookstore, or similar public-facing environment.
• Proven ability to carry out detailed and repetitive tasks while remaining focused and meeting established timelines.
• Ability to manage and switch work tasks to meet customer and department needs.
• Experience working with diverse populations and customers of all ages.
• Ability to travel to more than one work location.