Library Associate - Multiple Openings

City of Austin; Austin (TX); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

IMDiversity Inc. is seeking a Library Associate for multiple openings at Milwood, St. John's, and Menchaca Road branches in Austin, TX.

Under limited supervision, you will support daily library operations, assist patrons, manage holds, and help with programs and outreach. Qualifications include an associate degree plus one year of related experience; substitution allows up to two years. Must handle cash and operate library systems and Microsoft Office; capable of working in a diverse community

Competenze

• Associate degree plus one year of related experience; substitution allowed for up to two years.
• Must be able to stoop, bend, walk, and reach up to 6 feet; lift up to 50 pounds.

Mansioni

• Greets and welcomes customers at the library desks.
• Checks materials in and out and assists with holds and shelving.
• Assists with public programming and outreach engagements.
• Responds to inquiries in-person, by phone, or online; refers complex questions to librarians.

Conoscenze

Customer service

Oral communication

Written communication

Multi-tasking

Planning and organizing

Computer skills

Formazione

Associate degree

Experience in library/related field

Strumenti

Library databases

Library automation

Microsoft Office

Descrizione del lavoro

Library Associate – Multiple Openings

Locations:

• Milwood Branch
• St. John's Multi-Purpose Center
• Menchaca Road Branch

Time Type

Full time

Job Requisition ID

JR105296

Job Description

Library Associate

Purpose

Under limited supervision, this position performs functions for the daily operations of the public library, including providing information and referral services, technology assistance, public programming, and outreach engagement.

Duties, Functions and Responsibilities

• Greets and welcomes customers.
• Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed.
• Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities.
• Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed.
• Research and compiles information and resources.
• Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks.
• Maintains and manages data, records and reports; and prepares memos, letters, and other documents.
• Provides guidance to other Library Associates on an as needed basis.

Responsibilities – Supervisor and/or Leadership Exercised

None

Knowledge, Skills, and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Skill in customer service principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to assist library patrons and other staff.
• Ability to provide high-level customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to work with people of diverse backgrounds.

Minimum Qualifications

• Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field.
• Experience may substitute for the education up to the maximum of two (2) years.

Physical Requirements

• Must be able to stoop, bend, walk, and reach to heights of six (6) feet.
• Must be able to pull or lift up to fifty (50) pounds.
• Must be able to push loaded book truck weighing up to three hundred (300) pounds.
• Must have manual dexterity to operate computer keyboard.

Preferred Qualifications

• Experience providing quality customer service, especially in a library, bookstore, or similar public-facing environment.
• Proven ability to carry out detailed and repetitive tasks while remaining focused and meeting established timelines.
• Ability to manage and switch work tasks to meet customer and department needs.
• Experience working with diverse populations and customers of all ages.
• Ability to travel to more than one work location.