Library Associate 2

Tennessee Board of Regents (TBR); McMinnville (TN); On-site; USD 31,000 - 34,000; Full time

Job summary

Motlow State Community College in McMinnville is seeking a Library Associate 2 to provide customer, circulation, and reference services while assisting with computer help and one-on-one instruction to library patrons. The role may include support for Testing Centers across Motlow campuses.

The position requires at least a high school diploma or equivalent with customer service experience; preferred candidates have an Associate’s Degree and two years of experience, including familiarity with XR

Qualifications

• Minimum qualifications include a high school diploma or equivalent and one year of customer service experience.
• Preferred qualifications include an Associate’s Degree from a regionally accredited institution and at least two years of customer service experience.

Responsibilities

• Assist and teach library users in accessing information and using catalog, databases, and equipment.
• Support circulation and library statistics, and identify improvement opportunities.
• Schedule and proctor exams; monitor testing environments; maintain testing equipment and assist accommodations.
• Use Google and Microsoft Suite along with the library ILS and databases to facilitate access to resources.
• Assist with Testing Centers across Motlow campuses and participate in designated committees.

Skills

Customer service

Interpersonal communication

Education

High school diploma or equivalent

Associate’s Degree

Job description

MOTLOW STATE COMMUNITY COLLEGE

Is Accepting Applications For The Following Position

Library Associate 2

Campus: McMinnville

Position number: B99559

Salary: $30,586 to $33,586

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function

The Library Associate 2 is a major provider of the library’s customer, circulation, and reference services and gives computer assistance and one‑on‑one instruction to library patrons as needed. The Library Associate II may also facilitate the operation of Testing Centers across Motlow Campuses.

Minimum Qualifications

High school diploma or equivalent and one year of customer service experience.

Preferred Qualifications

Associate’s Degree earned from a regionally accredited institution and at least two years customer service experience

Major Duties and Responsibilities: (Duties and responsibilities listed are examples of work performed and may be modified as needs of the College may dictate.)

• LIBRARY USER SERVICES: Assists and teaches students, faculty, and community users how to access and acquire physical and digital information through the library’s catalog. Supports all aspects of circulation services. Assists patrons in the use of library materials, computer databases, and library equipment. LIBRARY SUPPORT SERVICES: Records of daily library statistics and gate counts. Collaborate in collecting and reporting library statistics data on a daily or monthly basis. Produces Motlow IDs as required for students, faculty, staff, and community users. Troubleshoots library equipment by coordinating maintenance and service requests, monitoring inventory of supplies, and ordering essential items as needed. Provide professional and courteous responses when handling the library phone, welcoming students, faculty, staff, and community users, and promptly addressing voicemail or email messages. Foster effective collaboration with all library areas, including distance education services, to enhance overall library offerings. Use Google and Microsoft Suites in addition to the Library's ILS software, databases, and catalog to facilitate access to information resources. Manage the movement of library materials, including lifting and carrying boxes weighing up to forty pounds and transporting book carts and equipment between buildings and rooms as required. Undertake travel to other campus locations as assigned or needed to facilitate library services. Contribute to the campus community by serving on designated committees as assigned and/or appointed. Assists students, faculty, and community users how to use virtual reality and other extended reality (XR) equipment and software
• Scheduling and Proctoring Exams: Schedule and proctor exams for students and faculty as needed. Ensure a secure and controlled testing environment, adhering to all testing center guidelines and policies.
• Maintaining Testing Equipment: Coordinate the maintenance and upkeep of all testing equipment, including computers, software, and any specialized equipment required for testing. Report any technical issues promptly and ensure timely resolution.
• Acquire certification to administer tests as needed.
• Assisting with Accommodations: Work with students who require testing accommodations, ensuring that all necessary arrangements are made to accommodate their needs. This may involve communication with disability services and faculty members.
• Data Management: Maintain records of testing sessions, including data related to the number of tests administered, test duration, and any incidents or issues that arise during testing. Use this data to generate reports for assessment and improvement.
• Communicating Testing Center Policies: Clearly communicate Testing Center policies and procedures to students, faculty, and staff. Provide guidance and support to those utilizing the Testing Center's services.
• Accessibility and Inclusivity: Ensure that the Testing Center is accessible and inclusive for all users, including individuals with disabilities. Work with the library's accessibility services to implement necessary accommodations.
• Other duties as assigned

Knowledge, Skills And Abilities

• Working knowledge of books, eBooks, and library databases.
• Knowledge of customer service principles and ability to apply them in a library setting
• Demonstrates a working knowledge of cloud storage, including Microsoft OneDrive and Google Suite.
• Has experience using D2L or a similar Learning Management System
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone [phone], TDD (931 393-1621)

E-mail: [e-mail]

Website: www.mscc.edu

Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.