Library Assistant

Mecklenburg County Government; North Carolina; On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Library Assistant to join their team. This role involves delivering exceptional library services, promoting the library's collection, and assisting customers with research and circulation activities. The ideal candidate will have a passion for community service and a background in customer service, with proficiency in technology and excellent interpersonal skills. This position offers a chance to make a meaningful impact in a vibrant community, working alongside a team committed to fostering learning and growth. If you are enthusiastic about helping others and enjoy a dynamic work environment, this opportunity is perfect for you.

Qualifications

• Minimum of one year of customer service experience including library or retail.
• High School diploma or equivalent required.

Responsibilities

• Promote library services and perform circulation activities.
• Provide research assistance and service desk coverage.
• Collaborate with Librarians for programming and outreach.

Skills

Customer Service

Technology Adeptness

Interpersonal Skills

Time Management

Communication

Collaboration

Education

High School Diploma or Equivalent

Tools

Integrated Library Systems Software

Microsoft Office Suite

Job description

Library Assistant – Mint Hill
Charlotte Mecklenburg Library
“Follow your calling, Find your career.”

Please apply by 3/20/25

Pay rate: $20.00 - $24.68

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary
The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Location:
Mint Hill Library
6840 Matthews-Mint Hill Road
Mint Hill, NC 28227

Schedule:
Full Time Benefit Eligible,
Will be 40 hours per week
Mondays 11:00 am – 8:00 pm
Tuesdays - Thursdays, Alternating Fridays and Saturdays 8:00 am – 5:00 pm

Essential Functions

1. Promote the library’s collection and services
2. Perform circulation activities
3. Provide service desk coverage
4. Provide materials to appropriate bins for transfer
5. Provides research assistance to customers
6. Utilize integrated library systems software
7. Assisting customers at several service points
8. Training and assisting customers on various library policies, procedures, and processes
9. Collaborating with Librarians to deliver programming and outreach services
10. Assisting with volunteer management
11. Perform shelving and weeding duties

Minimum Qualifications
Experience: Minimum of one year of customer service experience including library or retail.
Education: High School diploma or equivalent

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications
Knowledge of integrated library systems software (IE: Horizon)
Bilingual

Knowledge, Skills and Abilities
Knowledge of:

1. Alpha-numeric sorting systems
2. Various library systems
3. Telephone etiquette

Skills:

1. Technology adeptness
2. Excellent interpersonal and customer service skills
3. Excellent time management skills with attention to detail

Abilities:

1. Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
2. Communication: Clearly conveying information to individuals or groups
3. Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
4. Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
5. Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise
Will work in a setting with children and teens from neighboring schools and program attendees
Schedules will include some nights and weekends

Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.