Library Assistant III — Customer Service & Programs Lead

City-of-Boise,-Id; Boise (ID); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

100% Employer paid medical coverage

PERSI retirement with employer match

Vacation, holidays and sick leave

Parental leave

Wellbeing incentive

Tuition reimbursement

Job summary

The City of Boise's Boise Public Library seeks a Library Assistant III for the Hillcrest branch. You will assist library users with circulation, reference, readers advisory and tech help, and manage accounts and resources.

You'll support programs, train staff, and coordinate daily branch operations, including opening/closing and inventory. This role requires strong customer service, patience, and the ability to work evenings or weekends as needed.

Qualifications

• High school diploma or equivalent.
• Four years of experience in a library setting or directly related field, working with diverse populations.
• Or an equivalent combination of education and/or experience.

Responsibilities

• Assists library users with circulation, reference, readers advisory and other library services.
• Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs.
• Maintains an advanced knowledge of library resources and practices and assists the public with library computer use and related technology.
• Performs opening and closing procedures; checks in returned materials; shelving and processing materials; orders supplies for office and programs.
• Provides guidance and support for training lower-level staff; coordinates day-to-day work in the absence of librarians/supervisors.

Skills

Customer service

English communication

Patience and tact

Education

High school diploma or equivalent

Tools

Library software

Job description

The City of Boise's Boise Public Library seeks a Library Assistant III for the Hillcrest branch. You will assist library users with circulation, reference, readers advisory and tech help, and manage accounts and resources.

You'll support programs, train staff, and coordinate daily branch operations, including opening/closing and inventory. This role requires strong customer service, patience, and the ability to work evenings or weekends as needed.