Assistant Branch Manager III – Colbern Road

Kansas Library Association; Lee's Summit (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Kansas Library Association seeks an Assistant Branch Manager III at Colbern Road to lead a busy library branch and ensure exceptional customer service for staff and patrons.

You will supervise up to 50 staff, assist with hiring and onboarding for 15–25 yearly hires, manage facilities, curate the collection, and train staff on service excellence on the floor.

Qualifications

• 1 year of supervisory experience required
• 1 year library experience preferred

Responsibilities

• Lead a branch staff of up to 50 and coordinate their work with branch managers
• Assist the Branch Manager in hiring 15–25 new staff annually and coordinate onboarding
• Provide coaching and disciplinary action when appropriate, and train staff on customer service and tech use
• Oversee facility of over 30,000 sq. ft., ensure safety, and liaise with vendors and contractors
• Curate and merchandising: deselect materials, update collection layout, and supervise floating process
• Interact with customers on the floor to model and train exceptional service

Skills

Supervisory experience

Customer service

Staff coaching

Hiring processes

Staff training

Merchandising

Job description

Assistant Branch Manager III – Colbern Road

The Assistant Branch Manager III is responsible for providing excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Assistant Branch Manager III interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. This position keeps abreast of current library trends and services.

Essential Functions

• Support the management of a branch staff of up to 50
  • Coordinates the work of employees in conjunction with the branch managers
  • Disseminates information in a timely manner to all staff members
  • Creates training for branch staff on mission enhancement service
  • Assess individual and team performance
  • Provides coaching and disciplinary action when appropriate
• Assists the Branch Manager in the hiring process for 15-25 new hires annually
• Works directly with the human resources department on the hiring process.
• Interviews, selects and documents hiring process
• Coordinates onboarding for new hires
• Supports Facility of over 30,000 sq. ft.
  • Walks interior and exterior building regularly to ensure safety for staff and customers
  • After hours contact for building issues
  • Point of contact for vendors and contractors
• Curates’ collection and merchandising
  • Deselects and trains staff on deselecting library materials
  • Continually evaluates the branch materials collection
  • Plans and updates collection layout plan for Branch in consultation with assigned Associate Director for Public Service to improve access
  • Oversees and trains staff on floating process
• Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions.This also includes delivering materials outdoors to customers.
• Supports the relationship with Mission Enhancement housed within the library.

Education and Experience

• 1 year of Supervisory Experience Required
• 1 year library experience preferred

Please see the full job description on our website.