Library Assistant I: Customer Service & Tech Support

City of Santa Monica; Santa Monica (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of Santa Monica's Public Library seeks a Library Assistant I/II to join its customer service team. You will help patrons with check-out/check-in, holds, and basic tech support for library devices and online catalogs.

Under supervision, you will learn routines, handle routine inquiries, assist in processing fines, and support room reservations and routine materials maintenance. Evening and weekend shifts may be required across library locations.

Qualifications

• High school diploma or equivalent.
• One year of recent, paid work experience performing customer service duties with public contact.
• Experience using computer systems and library work is desirable.

Responsibilities

• Assist customers with library services and devices including catalog accounts and fines.
• Respond to inquiries about library services, policies, and room usage.
• Assist customers with the online catalog, Internet, email, and word processing.
• Enter, modify, and retrieve data in the integrated Library system; manage holds and interlibrary loans.
• Assist in collecting fines and payments using a cash register and credit card processing software.
• Prepare meeting rooms and handle basic materials maintenance.

Skills

Customer service

Communication

Cash handling

Data entry

Computer literacy

Education

High school diploma

Tools

Library system

Microsoft Office

Windows

Job description

The City of Santa Monica's Public Library seeks a Library Assistant I/II to join its customer service team. You will help patrons with check-out/check-in, holds, and basic tech support for library devices and online catalogs.

Under supervision, you will learn routines, handle routine inquiries, assist in processing fines, and support room reservations and routine materials maintenance. Evening and weekend shifts may be required across library locations.