Library Assistant I — Customer Service & Shelving

Municipality of Anchorage; Anchorage (AK); On-site; USD 21,000 - 26,000; Full time

Job summary

The Municipality of Anchorage's Library department is seeking an entry-level library assistant to process materials, check items in and out, and help patrons locate resources.

This position requires a high school diploma or equivalent, six months of customer service experience, and the ability to lift up to 50 pounds. After probation, limited remote work may be considered at management's discretion.

Qualifications

• High school diploma, GED, or equivalent and six (6) months of customer service experience volunteer or paid.
• Employment is conditional upon satisfactory completion of a national criminal background investigation.
• Capability to bend, stoop, stretch, lift boxes weighing up to fifty (50) pounds, push fully loaded book trucks, and stand for up to four (4) hours at a time.
• Must be able to provide identification information and be fingerprinted; fingerprint cards must be dated within thirty (30) days from date requested.
• Processing fee for fingerprinting of $48.25 plus variable cost is the responsibility of the selected applicant and must be paid before beginning work.

Responsibilities

• Pull materials from the Automated Handling bins, sort, and shelve them in order.
• Check out and check in library materials to and from patrons.
• Shift materials as needed.
• Shelf read to ensure proper order.
• Assist public in use of automated handling and self-check machines.
• Register library patrons for library cards.
• Aid customers with the use of library website and catalog.
• Direct customers to the location of library materials.
• Maintain library order, straightening shelves, refilling displays, checking computers and other equipment.
• Establish and maintain effective relations with coworkers and the public; treat everyone with honesty, respect, and fairness.
• Assist in Anchorage Public Library's (APL) diversity and inclusiveness efforts.
• Ensure excellent customer service and a positive user experience while being an efficient member of the team.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma, GED, or equivalent

Job description

The Municipality of Anchorage's Library department is seeking an entry-level library assistant to process materials, check items in and out, and help patrons locate resources.

This position requires a high school diploma or equivalent, six months of customer service experience, and the ability to lift up to 50 pounds. After probation, limited remote work may be considered at management's discretion.