Library Assistant

The Kansas City Public Library; Trails West (TN); On-site; USD 22,000 - 25,000; Part time

Job summary

The Kansas City Public Library is hiring for two part-time positions at Trails West Branch. Each role offers 20 hours per week at $17.07 per hour, based in Trails West Branch, 11401 East 23rd Street, Kansas City, MO. Two shifts available, with weekend coverage and flexible afternoons.

Staff provide circulation and registration services, assist patrons with computers and databases, and support programs. This is a customer-focused, community-oriented role at a public library.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Ability to learn library operations and policies.
• Able to lift up to 10–15 lbs.

Responsibilities

• Check materials in and out; issue library cards; collect fines and charges; update patron records in the computer; explain circulation policies; process reserve items.
• Maintain courteous relationships with patrons and staff.
• Assist patrons with databases, computers, and software.
• Answer telephone courteously and route calls as needed.
• Lift and shelve materials weighing up to 10–15 lbs.
• Process Interlibrary Loan requests.
• Support branch programs such as Kid’s café, teen events, and notary services.

Skills

Customer service

Teamwork

Basic computer skills

Education

High school diploma or GED

Job description

Description

• Reports to Trails West & Sugar CreekBranch Manager
• 20 hours per week.
• $17.07 per hour.
• Currently hiring for two positions

Schedule 1

Thursday: 12:00P.M. - 8:00P.M.; Saturday 8:30A.M. - 5:00P.M. Sunday: 12:30P.M. - 5:00P.M.

Schedule 2

Thursday: 8:30A.M. - 12:30P.M.; Friday 8:30A.M. - 5:00P.M.; Saturday 8:30A.M. - 5:00P.M.

Location

Trails West Branch: 11401 East 23rd Street Kanas City, MO. 64052

Job Duties (Essential Functions)

1. Provides basic circulation and registration services to assure patrons ready access to library materials: Checks materials in and out; issues library cards; collects fines and charges; updates customer records in the computer; verbally explains circulation policies and procedures; makes other computer inquiries; and processes patron requests for reserve items.
2. Maintains effective courteous working relationships with all library patrons and staff.
3. Assists patrons with use of library databases, computer equipment, and software
4. Courteously answers telephone by identifying self and location, and if unable to assist with the request, directs call to the appropriate staff person.
5. Lifts, routes and shelves materials, which may weigh up to 10-15 pounds, from book bins and shelves.
6. Processes patrons' request material; prepares and sends Interlibrary Loan requests.
7. Performs other related work and as assigned, such as Kid’s café, teen lock-ins, notary services and supporting programs or activities developed and promoted by other Library colleagues.

Branch Specific Duties

Trails West receives United States Passport applications, employees at those branches assist in processing applications and train new staff on the process. Staff must meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent.

Work Environment

Work is performed at the Trails West Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Requirements

1. Demonstrated ability to meet and serve the public, working effectively with customers of all ages.
2. Demonstrated ability to be a team player.
3. Demonstrated ability to learn library operations, services and policies, including computer procedures.
4. Uses decision making skills to reflect values-based principles.
5. Must be able to access materials from shelves which may be overhead or those which may be below waist level. Must be able to work at a counter used for customer interactions.
6. Demonstrated ability to organize daily work routines for location effectively.
7. Many duties performed while standing and bending; ability to lift up to 10-15 lbs.
8. Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies.
9. Demonstrated ability to follow oral and/or written instructions.
10. Ability to effectively communicate in and understand English is required, additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Required Education and Experience

• High school diploma or G.E.D.
• Customer Service experience preferred.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.