Library Associate Lead

Paycom - ATS; Ashland (MO); On-site; USD 39,000 - 57,000; Full time

Benefits offered by this job

Paid time off

Personal days

Health insurance

Dental insurance

Life insurance

Vision insurance

401(k) and LAGERS

Employee assistance

Job summary

Southern Boone County Public Library in Ashland, MO seeks a lead staff member to supervise daily operations, mentor colleagues, and coordinate programs with the Branch Manager. The role emphasizes top-tier customer service and policy interpretation while protecting the facility and resources.

With a Monday–Friday schedule (9am–6pm), the position requires supervision of circulation, reference services, budgeting input, and staff scheduling, in collaboration with library leadership.

Qualifications

• Customer service orientation is essential.
• Clear and effective communication with patrons and staff.
• Commitment to lifelong learning and professional growth.
• Ethics and values guide daily library operations.

Responsibilities

• Assist the Branch Manager with lead functions, including hiring, orientation and training.
• Build relationships with the public and staff to provide library services.
• Circulation: check in/out materials and update patron files.
• Provide reference/information services using print materials, databases, or other reputable sources.
• Assist patrons in locating materials and using library resources.
• Assist with money handling and daily deposits.
• Lead and mentor staff to deliver quality customer service.
• Coordinate and assist in planning programs; may present programs.
• Prepare department reports and forms as needed.

Skills

Customer Service

Communication

Learning and Growth

Ethics and Values

Job description

Job Details

Job Location: Ashland, MO 65010, Position Type: Full Time, Salary Range: $18.67 - $27.18 Hourly

Position Overview

Under the general supervision of the Southern Boone County Public Library Branch Manager, this position serves as the lead employee at the Southern Boone County Public Library. The position provides leadership and support to other staff by working in conjunction with the Branch managers to supervise the workflow and respond to requests for policy interpretation. The position routinely works with the public to provide access to information, library resources, services and optimal customer service to the public. They will be responsible for the facility, programs and operations in consultation with the Manager.

Position Schedule

Monday to Friday, 9am-6pm.

Core Competencies

• Customer Service - customer service is of primary importance in the library. Interactions with others require trust, respect and focus on the needs of the individual. Quality customer service is delivered to co-workers, as well as virtual users and users within the building.
• Communication - clear and effective communication is the basis for success in relations with co-workers, managers, users and all stakeholders. Communication competency is integral to customer service.
• Learning and Personal Growth - embracing lifelong learning and continual improvement will demonstrate commitment to the job and enrich one’s life and professional path.
• Ethics and Values - the library plays a crucial role in society and the community. All employees practice the ethics and values carefully formulated by the library to fulfill its commitment to the community.

Responsibilities Competencies

• Accountability - Successful leadership is measured by taking ownership for work, including following up on commitments and possessing a strong ability to stay focused on individual, department and library results.
• Organizational Leadership - leaders help everyone understand the vision of the library and the connection to community needs. Leadership empowers staff and encourages collaboration and learning.
• Personnel Management - Staff are the most important resource for achieving the library’s mission and goals. From hiring to training and providing feedback, support for learning and innovation needs to be clearly communicated.
• Circulation Services - understands, explains and adheres to circulation and resource-sharing policies and procedures, including privacy and copyright issues, providing fair and equal access to the library’s collection.

Essential Duties

• Assist the Branch Manager with lead functions, including hiring, orientation and training. Works in consultation with the department manager to create the schedule.
• Build effective working relationships with the public and other library staff and work as a team to provide a continuum of library services to the public.
• Circulation responsibilities: check in and out library materials. Notify or mail materials as appropriate; enter library card information into computer - update patron files as needed; shelve library materials.
• Reference responsibilities: interview patrons to determine what is needed and locate appropriate materials; provide reference and information service using print materials, databases, or other reputable sources.
• Assist patrons in the location and use of library materials, computers, equipment and services.
• Assist with money handling, including using a register, and keeping spreadsheets for Daily Deposits and petty cash.
• Serve as a member of the department supervisory team to plan, formulate and administer defined patron services. Participate in the analysis and planning process for the department, including recommendations for budgeting and staffing levels. Serve as a leader to other staff by demonstrating skills to deliver effective customer service. Identify and make recommendations regarding needs of the staff and public relative to department procedures, equipment usage and shelving.
• Programming responsibilities: assist in coordinating and planning programs; may present programs.
• Prepare department reports and forms as needed.

Supervisory Responsibilities

This position works in conjunction with the Branch manager to assist in supervising several associates.

Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Physical, Environmental, and Special Working Conditions

• Position requires standing for extended periods of time, pushing bookcarts, bending, stooping, reaching, lifting, and working on a computer.
• Moderately quiet work environment. Work might be required on evenings and weekends.
• All library employees may be called upon to assist other departments in a declared emergency situation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

We offer an excellent benefits package including:

• paid time off, personal days, holiday pay, health, dental, life and vision insurance available, 401(k) and LAGERS retirement plan, and employee assistance program.

Minimum Job Requirements

High school diploma or equivalent, and two years related job experience.

Preferred Job Requirements

Previous library experience preferred. 48 hours minimum college credit, and one-year customer service experience preferred. Experience can be substituted for college credit. Supervisory experience preferred.