Children's Library Assistant (27 hour)

York County Library System; York (York County); On-site; USD 11,000 - 16,000; Part time

Job summary

York County Library System is seeking a Children’s Library Assistant for the Martin Library location. This part-time, non-exempt role involves front-line customer service, helping children and families access resources, and supporting daily children’s room operations.

You will assist with check-in/out, shelving, and patron records while following library policies. This position requires good computer skills and a high school diploma, with PA clearances preferred.

Qualifications

• Candidate must enjoy teamwork and provide excellent customer service to a diverse population.
• Strong communication skills and enthusiasm for helping others are essential.
• Must be dependable, a self-starter, and comfortable using computers.

Responsibilities

• Provide direct customer service and resolve member concerns.
• Support children’s programs by encouraging participation and assisting with signup.
• Handle check-in/out of materials using the ILS and assist with self-checkout.

Skills

Customer service

Team player

Communication

Computer skills

Education

High School Diploma or equivalent

Experience with children

Tools

Microsoft Office

Online databases

IFS/ILS databases

Job description

Description

Pay Rate: $10.00/hour Hours: 27 hours per week Schedule: Tuesday & Wednesday 9:30AM-6:00PM, Thursday 11:00AM-6:00PM, Every Saturday 9:30AM-1:30PM Supervisor: Children’s Services Manager Department: Children's Library Location: Martin Library Classification: Part-Time/Non-Exempt

The Children’s Library Assistant will provide assistance to a diverse population of customers in using library resources. The Children’s Library Assistant will also assist in the day-to-day functions of the Children’s Room – checking in/out materials, shelving books, opening/closing duties, creating/updating patron records, etc. Support is given to children on Public Access Computers.

Requirements

General Requirements

Candidate must enjoy being a team player and providing excellent customer service to a diverse population of all ages. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and feel comfortable using computers.

Education & Experience Requirements

• Candidate must have a high school degree (or equivalent).
• Candidate must have experience working with children.
• Must have substantial computer experience with databases; software applications such as Microsoft Office and online alternatives.
• Experience providing customer service in an urban public library setting is preferred.
• PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.

Duties and Responsibilities

• Provides direct customer service and resolves member concerns and or issues.
• Supports Martin Library and YCL countywide programs by encouraging participation, explaining benefits for children and families, assisting with signup.
• Performs duties related to checking in and checking out library materials using the Integrated Library System (ILS) database and assisting members with self-checkout.
• Creates and updates member records in the ILS, collects fees, uses the cash register software to track all transactions.
• Assists members with locating library materials by using the ILS, directing them to appropriate location of materials, placing holds or Inter Library Loan requests. Provides Readers Advisory Services.
• Assists in the shelving and organization of library collections. Maintains displays with designated materials.
• Assist with shifting and weeding materials
• Monitors Children’s Computer Lab.
• Maintains the appearance of the desk area, staff office, shelving units and the sitting areas.
• Performs opening and closing procedures, including emptying book drop, light cleaning and sanitizing toys and high touch areas.
• Informs customers of Library policies and rules and enforces these. Completes Incident Reports in a timely manner.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the work day.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time