Children's Library Assistant (27 hour)

York County Libraries; York (York County); Presencial; USD 11.000 - 16.000; A tiempo parcial

Descripción de la vacante

York County Libraries in Martin Library seeks a Children's Library Assistant to help diverse patrons access resources, check in/out materials, and support children's programs.

The role requires a high school diploma, comfort with computers, and excellent customer service. Schedule includes Tue & Wed 9:30AM-6:00PM, Thu 11:00AM-6:00PM, and Saturdays 9:30AM-1:30PM, 27 hours weekly.

Formación

• High school diploma or equivalent required.
• Experience working with children preferred.
• Strong customer service and communication skills.
• Comfort using computers and library databases.

Responsabilidades

• Provides direct customer service at the Children's Library desk.
• Assists with check-in/out using the ILS and self-checkout.
• Helps maintain children's programs and shelves; tidy displays.
• Assists with opening/closing procedures and incident reporting.

Conocimientos

Customer service

Team player

Computer skills

Experience with children

Communication skills

Educación

High school diploma or equivalent

Herramientas

Integrated Library System (ILS)

Descripción del empleo

Description

Pay Rate: $10.00/hour Hours: 27 hours per week Schedule: Tuesday & Wednesday 9:30AM-6:00PM, Thursday 11:00AM-6:00PM, Every Saturday 9:30AM-1:30PM Supervisor: Children’s Services Manager Department: Children's Library Location: Martin Library Classification: Part-Time/Non-Exempt

The Children’s Library Assistant will provide assistance to a diverse population of customers in using library resources. The Children’s Library Assistant will also assist in the day-to-day functions of the Children’s Room – checking in/out materials, shelving books, opening/closing duties, creating/updating patron records, etc. Support is given to children on Public Access Computers.

Requirements

General Requirements

Candidate must enjoy being a team player and providing excellent customer service to a diverse population of all ages. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and feel comfortable using computers.

Education & Experience Requirements

• Candidate must have a high school degree (or equivalent).
• Candidate must have experience working with children.
• Must have substantial computer experience with databases; software applications such as Microsoft Office and online alternatives.
• Experience providing customer service in an urban public library setting is preferred.
• PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.

Duties and Responsibilities

• Provides direct customer service and resolves member concerns and or issues.
• Supports Martin Library and YCL countywide programs by encouraging participation, explaining benefits for children and families, assisting with signup.
• Performs duties related to checking in and checking out library materials using the Integrated Library System (ILS) database and assisting members with self-checkout.
• Creates and updates member records in the ILS, collects fees, uses the cash register software to track all transactions.
• Assists members with locating library materials by using the ILS, directing them to appropriate location of materials, placing holds or Inter Library Loan requests. Provides Readers Advisory Services.
• Assists in the shelving and organization of library collections. Maintains displays with designated materials.
• Assist with shifting and weeding materials
• Monitors Children’s Computer Lab.
• Maintains the appearance of the desk area, staff office, shelving units and the sitting areas.
• Performs opening and closing procedures, including emptying book drop, light cleaning and sanitizing toys and high touch areas.
• Informs customers of Library policies and rules and enforces these. Completes Incident Reports in a timely manner.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the work day.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time