Library Assistant

Howard Community College; Baltimore (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

An exciting opportunity awaits at a forward-thinking institution seeking a Library Assistant. In this part-time role, you will provide exceptional customer service, assist users with library materials, and manage circulation tasks. Join a dynamic team dedicated to fostering a welcoming environment for all users. With flexible hours and the chance to support a diverse community, this position offers a great entry point into the world of library services. If you are passionate about helping others and enjoy a collaborative atmosphere, this could be the perfect fit for you.

Qualifications

• 1 year of customer service experience required.
• Previous library experience preferred.

Responsibilities

• Assist users with checking in and out library materials.
• Provide basic tech assistance for printing and scanning.
• Answer user questions and direct them to resources.

Skills

Attention to Detail

Organizational Skills

Customer Service

Communication Skills

Teamwork

Education

High School Diploma or Equivalent

Tools

Library Catalog Systems

Basic Computer Software

Job description

Position Details

Position Information

The Faculty Development & Learning Innovation team is seeking a Library Assistant to join our team at the HCC Library. This role involves providing exceptional customer service to all users, upholding, and administering library and college policies, and working under the direction of the Circulation and Access Services Manager. The goal is to deliver an optimal library experience for users. This is an on-campus/non-telework position.

About Us	Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Library Assistant
FLSA	Non-Exempt
FT/PT	Part Time
Hours Per Week	9 with potential to increase up to 25 as needed
Work Schedule	Monday 12 PM - 5 PM and Thursday 1 PM - 5 PM and Floater based on schedule needs
Position Salary Range	$16.00/hour
General Responsibilities
Work Performed	Circulation and User Services: Assist users with checking-in, checking-out, and placing holds for library materials Manage fines and fees accurately Support the usage and reservation of study rooms Monitor noise levels and guide users to appropriate areas Information and Resource Management: Utilize the library's catalog and databases to locate and retrieve books and resources Shelve and edge material Provide basic computer and technology assistance for printing, scanning, copying, saving, downloading, and uploading Customer Service and Communication: Answer user questions and direct them to Library and college campus resources/services Resolve issues as they arise and communicate effectively with other staff and supervisors Support colleagues and supervisors with various tasks Operational Duties: Perform opening and closing procedures Perform other duties as assigned
Minimum Education Required	High School or equivalent
Minimum Number of Years Experience Required	1
Other Knowledge Required	Work Experience: 1-year customer service Previous work experience in a library setting, preferred Key Skills and Abilities: Attention to Detail -Demonstrates exceptional attention to detail and ensures a high level of accuracy in all tasks Organizational Skills -Excellent organizational skills and the ability to multitask effectively Teamwork - Ability to work independently and as part of a team Customer Service -Outstanding customer service abilities Communication Skills - Strong written and verbal communication skills Confidentiality - Ability to maintain strict confidentiality Physical Requirements: Capable of standing for long periods of time Ability to lift, push up to 50 pounds, and bend as needed Strong fine motor skills for operating computer terminals Operational Skills: Proficient in answering phone calls professionally and efficiently Availability: Flexible availability to work during library hours, including weekends
Working Conditions
Division	Faculty Development & Learning Innovation FDLI - NEW
Department	Library

Posting Detail Information

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

Posting Number	NB195P
Number of Vacancies	2
Best Consideration Date	03/19/2025
Job Open Date	03/06/2025
Job Close Date
Open Until Filled	No
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/3947
EEO Statement