Library Aide

NUNEZ COMMUNITY COLLEGE; Chalmette (LA); On-site; USD 26,000 - 34,000; Full time

Job summary

Nunez Community College is seeking a Library Aide to provide customer service in circulation and technical services. You will assist with item checkout, reference tasks, interlibrary loan processing, and training student workers during a 10:00 am – 7:00 pm Mon–Thu schedule and 8:00 am – 12:00 pm Fridays.

This role requires teamwork, strong communication, and multitasking abilities, with a focus on professional conduct and confidentiality in a campus library environment.

Qualifications

• High School Diploma is required
• Two (2) years of clerical experience required
• Preferred: Bachelor’s degree in Library Science or Business Administration
• Experience with library catalogs/databases is advantageous
• Ability to use Microsoft 365 and Google Workspace effectively
• Ability to assist students with digital literacy tasks
• Familiarity with library procedures and interlibrary loan processes

Responsibilities

• Verify information using databases, catalogs, and indexes
• Explain library policies to patrons
• Handle serials check-in and claiming
• Collect and report library statistics for the Head Librarian
• Perform routine acquisitions, process invoices, and manage records
• Provide reference assistance to customers
• Coordinate scheduling of Isleños Museum and Archive events
• Train student workers and supervise tasks
• Oversee distribution and return of student laptops
• Process interlibrary loan items and interactions with partner libraries
• Perform other duties as assigned by supervisor or Dean

Skills

Microsoft 365

Google Workspace

Front-line customer service

Confidentiality

Digital literacy support

Communication

Multitasking

Education

High School Diploma

Bachelor’s in Library Science or Business Administration (preferred)

Job description

Position

Position: Library Aide

Department: Library Services

Reports to: Head Librarian

Position Summary

Library Aide reports to the Head Librarian. This position’s primary responsibility is to provide customer service in the circulation and technical services divisions of the library, which entails office management duties, circulating items, providing technical support, instructing student workers, and processing interlibrary loan and newly acquired print items. This position requires participating in annual events for students, a willingness to engage in institutional advancement, continuous improvement through professional development, and working the 10:00 am – 7:00 pm shift on Mondays – Thursdays and the 8:00 am – 12:00 pm time slot on Fridays during normal library hours. The Library Aide must display excellent teamwork, communication skills, and the ability to multitask.

Summary of Duties and Responsibilities

• Performs information verification tasks using a variety of sources, such as electronic databases, catalogs, indexes, etc.
• Interprets and applies library policies for customers
• Perform serials check‑in and claiming
• Collects and maintains library statistics; produces reports for Head Librarian.
• Performs a full range of routine acquisition activities, including ordering, authorizing receipt of shipments of materials, corresponding with vendors regarding claims, processing credits for incomplete or duplicate shipments or damaged items, utilizing the Library Management System for non‑receipt of materials, reviewing and certifying accuracy of invoices, and ensuring records accurately reflect state‑mandated codes. Provides reference services to customers, such as answering routine requests for information using standard reference sources, explaining proper use of reference tools to patrons, etc.
• Maintains the scheduling of all Isleños Museum and Archive events
• Trains student workers, including assigning tasks, monitoring performance, reviewing procedures, and modeling professional behavior
• Oversees the distribution of student laptops and maintains an accurate account of their return
• Processes interlibrary loan items, including requesting, tracking, and receiving borrowed materials from partner libraries
• Perform other duties as assigned by supervisor or Dean

Minimum Qualifications

Required Education

• High School Diploma

Required Experience

• Two (2) years of experience in which clerical work is the primary duty

Allowed Substitutions for the Experience Requirement

• One (1) year of library clerical work; or
• At least thirty (30) credit hours earned in a business or a clerical‑related program at a college, technical institute or university AND six (6) months of clerical experience; or
• Completion of an associate’s degree in business or a clerical‑related field; or
• Completion of a bachelor’s degree or higher in any field

Required Knowledge, Skills, and Abilities

• Proficient in Microsoft 365 and Google Workspace
• Proficient in using office technologies (i.e., desktop computer, photocopier, scanner, telephone, etc.)
• Excellent front‑line customer service skills
• Demonstrated ability in maintaining confidentiality and professionalism
• Ability to support students with digital literacy needs (e.g., file uploads, emails, online forms, etc.)
• Demonstrated ability to resolve customer concerns (e.g., addressing noise complaints, study room conflicts, policy questions, etc.) Skill in resolving customer concerns (e.g., addressing noise complaints, study room conflicts, policy questions, etc.)
• Ability to communicate clearly and professionally

Preferred Qualifications

Education

• Bachelor’s degree in Library Science or Business Administration

Experience

• Library setting work experience
• Library catalogs, databases, discovery systems, and online academic resources experience
• Library of Congress and Dewey Decimal systems experience

Benefit Offerings

This role is eligible for multiple health plans (e.g., medical, dental, vision, life, etc.); State retirement (i.e., pension plan); generous, uncapped annual leave and sick leave accruals that roll over each year; and paid holidays per calendar year.

Equal Employment Opportunity Statement

Nunez is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nunez is also a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Voluntary Self‑Identification of Disability

As an executive branch state agency, Nunez Community College is required by La. R.S. 46:2597 to establish annual strategies and goals related to employment of individuals with disabilities. In order to effectively measure and report our progress to this end, La. R.S. 46:2597 requires us to ask employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all employees to update their information at least every five (5) years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so (if applicable). Your answer will be maintained confidentially. Completing the form will not negatively impact you in any way. For more information about this form or the Americans with Disabilities Act, visit the Office of the State Americans with Disabilities Act (ADA) Coordinator’s website at https://www.doa.la.gov/doa/office-of-state-ada-coordinator/.