Supervisor, Library Lending Services

Valencia College; Winter Park (FL); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off and holidays

Life insurance

Job summary

Valencia College is seeking a full-time Supervisor, Library Lending Services at the Winter Park Campus to oversee daily lending operations and lead a team in a student-centered library.

The role requires strong organizational and communication skills, a passion for service, and the ability to collaborate with campus partners. Primary on-site duties with occasional flexibility.

Qualifications

• Associate's Degree or equivalent education and experience.
• Experience in library or educational setting preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provides day-to-day supervision of library lending service operations to ensure efficient service.
• Supervises staff and student employees, including scheduling and performance monitoring.
• Coordinates training, onboarding, and coaching to maintain service standards.
• Manages daily workflow and service desk coverage, escalating complex issues as needed.
• Ensures accurate circulation activities including lending, returns, course reserves, and equipment lending.
• Implements procedures and workflows to support a student-centered environment.
• Provides frontline customer service and resolves patron inquiries.
• Compiles operational statistics and reports related to lending services.
• Supports projects, service improvements, and campus collaborations.

Skills

Library operations

Communication

Technology literacy

Education

Associate's Degree

Job description

Please see Special Instructions for more details.

Join Valencia College as a full‑time Supervisor, Library Lending Services at our Winter Park Campus !

Step into a rewarding leadership opportunity where you can make a meaningful impact on the student experience at Valencia College’s Winter Park Campus Library . As the Supervisor, Library Lending Services, you will lead and support a team while overseeing the day‑to‑day services that help students access library materials, technology, equipment, and other important resources. If you are an organized, student‑focused leader who enjoys problem‑solving, supporting others, and collaborating across campus partners, we encourage you to apply and help create a welcoming and exceptional library experience for our students!

The ideal candidate will:

• Lead and support a team in a student‑centered environment.
• Communicate clearly and collaborate effectively with students and campus partners.
• Be organized, dependable, and able to manage daily library operations.
• Use strong problem‑solving and conflict‑resolution skills to address issues.
• Help implement procedures and provide high‑quality library lending services.
• State Medical, dental benefits and paid life insurance premiums
• Paid time off – Annual leave, spring break, winter break, and other holidays.
• Educational and Professional development opportunities for you and your dependents and so much more.

Additional Information:

• This position operates in a primarily on‑site environment.
• This position is eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S .
• Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered.
• Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position.
• Selected candidates recommended for hire may be required to complete pre‑employment screenings as a condition of employment, which may include but are not limited to: a criminal background check, drug screening, professional reference verification, and driver’s license verification. The Office of Organizational Development and Human Resources (ODHR) will confirm applicable requirements during the hiring process.
• HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA:
  • Individuals who have completed college or university coursework at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. It is the applicant’s responsibility to have any foreign transcripts evaluated prior to submission through an authorized evaluation service such as World Education Services. For a list of acceptable evaluation services, please visit https://valenciacollege.edu/faculty/forms/credentials/international-credentials-synopsis.php .

About this Position

Position Number

Position Number SE0414

Position Title

Position Title Supervisor, Library Lending Services

Job Type

Job Type Staff

FT/PT

FT/PT Full-Time

Employee Class Description

Employee Class Description Staff (ed. support)

General Position Description

Responsible for overseeing the daily operations and workflow of the library lending services team to ensure work is completed accurately, efficiently, and in compliance with established policies and procedures. Monitors productivity, quality standards, and service levels, as well as assigning and prioritizing work; reviewing completed tasks for accuracy and addressing routine operational issues or service inquiries. The Library Lending Services Supervisor tracks team performance metrics, supports process improvements and system updates, and escalates complex operational or compliance issues to the Assistant Director, Library Lending Services.

Flexible Work Arrangement

Flexible Work Arrangement Majority/Primarily On‑site: Employee performs the majority of job duties on‑site, but may occasionally work remotely.

Grade

Grade 2027

Exemption Status

Exemption Status Non‑Exempt

Posting Number

Posting Number S3997P

Location(s)

Location(s) Winter Park, FL 32789 - Winter Park Campus

Proposed Work Schedule (Please note hours subject to change based on business needs)

40 hours per week: Monday – Thursday: 8 am – 7 pm and Friday: 8 am – 5 pm

Temporary Position (Temp or Grant Funded) Details

Salary Range

Salary Range $44,389-$47,938 per year

Essential Job Functions

1. Provides day‑to‑day supervision of library lending service operations, ensuring efficient service delivery and a welcoming, student‑centered environment.
2. Supervises staff and student employees, including scheduling, assigning work and monitoring work performance to support effective daily operations.
3. Partners with the Assistant Director, Library Lending Services to support staff training, onboarding, and ongoing coaching, ensuring consistent service standards and adherence to library policies.
4. Coordinates daily workflow and service desk coverage, resolving routine operational issues and escalating complex concerns to the Lending Services Manager as needed.
5. Ensures accurate circulation activities, including lending, returns, course reserve processing, equipment lending, and patron account assistance within the integrated library system.
6. Implements departmental procedures and workflows to support a student‑centered environment.
7. Provides front‑line customer service and problem resolution, addressing patron inquiries related to circulation services, technology lending, and access to library materials.
8. Assists with compiling operational statistics and reports related to lending services and usage as requested.
9. Supports departmental projects, service improvements, and operational initiatives as assigned by the Lending Services Manager.
10. Participates in library meetings, training, and campus activities to support the goals and mission of the library.
11. Makes purchases for the Library Lending Services team while tracking transactions and following P‑card program policies.
12. Performs other related duties as assigned.

Qualifications

Drivers License Requirement

Drivers License Requirement

Drivers License Requirement Not Applicable

Required Qualifications

Required Minimum Education

Required Minimum Education Associate's Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

Required Field of Study

Other Required Qualifications

Required License/Certification

Preferred Qualifications

Preferred Education & Field of Study

Preferred Type of Experience

Preferred Experience working in a library, academic success center or educational setting.

Preferred Licenses/Certification

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities

1. Knowledge of overall library operations and of specialized technical, public, and/or media services.
2. Ability to perform paraprofessional library duties.
3. Ability to assist in establishing library policies and procedures.
4. Ability to effectively communicate interpersonally, orally, and in writing.
5. Ability to use technology and multiple software programs including Microsoft Office.
6. Skill in providing high‑quality support services in a professional and student‑centered environment.

Working Conditions

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision‑making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Cover letter
• Resume/Vita

Optional Documents

• Transcript 1
• Veterans Preference Verification Documentation
• Reference Letter 1
• Reference Letter 2
• Other Documents