Liaison Officer

MSR Technology Group; New Jersey; On-site; USD 120,000 - 150,000; Full time

Job summary

MSR Technology Group in Rahway, NJ, is seeking a Senior Liaison for Managed File Transfer System Platform Support. The role focuses on administering MFT platforms, ensuring high availability, security, and regulatory compliance across Life Sciences and Healthcare domains.

You will guide teams, optimize integrations with enterprise apps, and mentor colleagues while driving upgrades and incident resolution in a global client environment.

Qualifications

• Minimum 8 years in enterprise platform support with 4+ years in MFT systems.
• Strong expertise in MFT technologies and security practices.
• Experience with platform administration, integration, and incident management in regulated environments.
• Knowledge of Life Sciences and Healthcare compliance standards (HIPAA, GxP, GDPR).
• Excellent analytical and communication skills.
• Certifications such as ITIL, CISSP or MFT-specific credentials are desirable.
• Experience with cloud-based MFT solutions and hybrid architectures.
• Familiarity with automation tools and scripting (PowerShell, Python).
• Experience leading multi-national, cross-functional teams.
• Knowledge of data privacy and information security regulations beyond healthcare (e.g., PCI DSS).

Responsibilities

• Lead the administration, maintenance, and troubleshooting of the Liaison MFT System platform.
• Monitor system performance, identify issues, and implement solutions for high availability and security.
• Manage user access, permissions, and platform configurations to support operations and compliance.
• Collaborate with cross-functional teams to integrate MFT with enterprise applications and workflows.
• Provide expert guidance on secure file transfers, data encryption, and regulatory standards.
• Develop and maintain technical documentation, SOPs, and operational guidelines.
• Drive platform upgrades, migrations, and enhancements aligned with objectives.
• Serve as escalation point for complex incidents and perform post-incident analysis.
• Support audit activities ensuring logs, records, and configurations meet standards.
• Mentor junior team members and foster continuous improvement.

Skills

MFT platforms

MFT protocols

Regulatory compliance

Certifications

Cloud-based MFT

Scripting

Platform administration

Incident management

Cross-functional leadership

Tools

Liaison MFT

Cloud MFT

Job description

Job Title: Senior Liaison Managed File Transfer System Platform Support

Location: Rahway, NJ 07065 (Onsite 5 days)

Duration: 3 years

Summary: The Senior Liaison Managed File Transfer System Platform Support role is pivotal in ensuring the seamless and secure exchange of critical information within the Life Sciences and Healthcare domains. This role is responsible for managing, supporting, and optimizing the Managed File Transfer (MFT) platforms, directly impacting the organization’s ability to deliver reliable solutions to global clients. The incumbent will serve as a technical leader, guiding teams and collaborating with stakeholders to uphold operational excellence and regulatory compliance.

DETAILED RESPONSIBILITIES

• Lead the administration, maintenance, and troubleshooting of the Liaison Managed File Transfer System platform.
• Monitor system performance, proactively identify issues, and implement solutions to ensure high availability and security.
• Manage user access, permissions, and platform configurations to support business operations and compliance requirements.
• Collaborate with cross-functional teams to integrate MFT solutions with enterprise applications and workflows.
• Provide expert guidance on best practices for secure file transfers, data encryption, and regulatory standards in Life Sciences and Healthcare.
• Develop and maintain technical documentation, SOPs, and operational guidelines for platform support activities.
• Drive platform upgrades, migrations, and enhancements in alignment with organizational objectives and industry advancements.
• Serve as a subject matter expert and escalation point for complex incidents, providing advanced troubleshooting and post-incident analysis.
• Support audit activities by ensuring platform logs, records, and configurations meet compliance standards.
• Mentor junior team members, fostering a culture of continuous improvement and technical excellence.

SKILL REQUIREMENTS

• Minimum 8 years of experience in enterprise platform support, with at least 4 years in Managed File Transfer systems (Liaison or equivalent).
• Strong expertise in MFT technologies, protocols (SFTP, FTPS, AS2), and security practices.
• Proven experience in platform administration, system integration, and incident management in regulated environments.
• In-depth knowledge of Life Sciences and Healthcare industry compliance standards (HIPAA, GxP, GDPR).
• Excellent analytical, problem-solving, and communication skills.
• Relevant certifications such as ITIL, CISSP, or MFT platform-specific credentials are highly desirable.
• Experience with cloud-based MFT solutions and hybrid architectures.
• Familiarity with automation tools and scripting languages (PowerShell, Python).
• Demonstrated leadership in multi-national, cross-functional teams.
• Knowledge of data privacy and information security regulations beyond healthcare (e.g., PCI DSS).

Thanks & Regards,

Shweta Sharma

Cell: [phone]