Liaison Coordinator-FT

System Support; Kentucky; On-site; USD 38,000 - 52,000; Full time

Job summary

System Support is seeking a Liaison Coordinator to coordinate home care services including durable medical equipment. The role involves communicating new programs to hospitals, physicians, staff and patients, and obtaining patient signatures on home care choice and equipment tickets.

The position provides administrative support to the Liaison department and supports care management as needed, with a focus on professional communication and patient-centered service.

Qualifications

• Strong communication and customer service skills.
• Ability to write clearly and accurately.
• Solid organizational and time-management abilities.

Responsibilities

• Coordinate services for home care and durable medical equipment.
• Communicate new programs and services to hospitals, physicians, staff and patients.
• Obtain patient signatures on home care choices and tickets for equipment/delivery.
• Provide administrative support to the Liaison department and assist Care Management as needed.

Skills

Communication

Customer service

Written communication

Organization

Time management

Medical terminology

Problem solving

Education

High School diploma or GED

Job description

Liaison Coordinator

MVH Non-Clinical - Liaison Coordinator

8:30-5PM

General Summary/Responsibilities:

The Liaison Coordinator is responsible for coordinating services for home care including durable medical equipment. The Liaison Coordinator is responsible for the communication of new programs and home care services to hospitals, physicians, staff and patients. The Liaison Coordinator is responsible for obtaining necessary signature from patients on home care choice and sales/delivery durable medical equipment tickets and communicating pertinent safety aspects of equipment to patient upon delivery. The Liaison Coordinator will provide administrative support for the Liaison department as needed.

Dimensions:

Ensures services are arranged for patients requiring home care services and durable medical equipment. Responsible for executing strategies identified as priorities by the organization. Actively educates hospital and physician staff in programs and services. Regularly problem solves and communicates opportunities for service enhancement to manager. Provide support to Liaison department and Care management department as needed. Support with non-clinical Liaison department items.

Qualifications

Education

Minimum Level of Education Required: High School completion / GED

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Preferred experience: One year experience in clinical/ medical setting. Home health experience preferred.

Other experience requirements: Previous Customer Service experience

Knowledge/Skills

• Self-directed
• Results oriented
• Dresses and presents self professionally.
• Remains current on professional and competitive developments in the home care arena.
• Strong oral and writing communication skills required
• The incumbent should be a highly motivated individual with strong speaking, writing and documentation skills.
• Excellent Communication skills and customer service.
• The incumbent should be willing and able to actively engage physicians and staff to inquire about patients appropriate for programs and services.
• The incumbent should have the tenacity and motivation to recognize and solve problems.
• Strong problem solving skills required
• Strong organizational skills and time management
• Positive and enthusiastic communicator with Physicians/Hospital Staff and patients.
• Possesses ability to work in uncomfortable and confrontational situations
• Actively assists in building relationships with physicians and hospital staff
• Must be capable of bending, stooping, lifting and carrying up to ten lbs.
• Must be able to endure repetitive walking throughout the hospital facility.
• Working knowledge of medical terminology preferred
• Previous home health experience preferred

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.