Claims Supervisor, Catastrophe Services

Crawford & Company (Canada) Inc.; United States; Remote; CAD 80,000 - 110,000; Full time

Job summary

Crawford & Company is seeking a Claims Supervisor for its Catastrophe Services team. This pivotal role will involve managing resources across Canada, focusing on development, training, and performance management while ensuring compliance with protocols and fostering client relationships. The ideal candidate will possess strong leadership skills, extensive claims experience, and the ability to travel nationally and internationally.

Benefits

Comprehensive benefits

Performance-based incentives

Ongoing training

A culture of respect and collaboration

Qualifications

• Minimum 7 years of residential property claims experience with supervisory role.
• Ability to obtain a full Ontario adjusting license, multiple licenses preferred.
• Extensive national and international travel availability.

Responsibilities

• Manage the national CAT program including implementation and training.
• Formalize CAT plans with clients collaborating with leadership.
• Oversee pricing strategies and national catastrophe management.

Skills

Management skills

Organizational skills

Communication

Strategic skills

Human relations

Education

CIP or FCIP designation

Full Ontario adjusting license

Tools

Microsoft Office Suite

Xactanalysis

Symbility

Xactimate

Job description

We are recruiting for a Claims Supervisor, Catastrophe Services to join our team in Canada.

The supervisor of the catastrophe adjusting team will be responsible for managing resources across Canada, with a focus on development, implementation, training/mentoring, promotion, and performance management of Catastrophe Services, protocols, and programs.

Responsibilities

1. Manage the national CAT program, including development, implementation, training, mentoring, statistical analysis, compliance, and quality reviews.
2. Formalize CAT plans with clients in collaboration with leadership and internal stakeholders.
3. Establish, manage, and execute pricing and compensation strategies.
4. Contribute to CAT marketing and presentation efforts.
5. Streamline revenue schemes for national CAT operations.
6. Manage tools like Xactanalysis and Symbility, provide Xactimate training, and oversee system access and password resets. Enhance competency among CAT roster resources.
7. Recruit additional CAT resources within the branch network and through Workforce Advantage.
8. Manage and maintain the ODA roster.
9. Develop and update standard rules of engagement for deployed adjusters.
10. Oversee national catastrophe management, including site management at CAT events and supporting deployment, needs assessment, and quality standards.
11. Lead international catastrophe efforts, including site management and team leadership, in coordination with the Operations VP.
12. Maintain relationships with Crawford CAT Management Teams in other countries, attend conferences, and liaise on training and industry standards for deployments.

Qualifications

1. Minimum 7 years of residential property claims experience, with 2-3 years of supervisory experience.
2. Ability to obtain a full Ontario adjusting license; multiple provincial licenses are preferred.
3. CIP or FCIP designation is an asset.
4. Strong management, organizational, and strategic skills, with excellent communication and human relations abilities.
5. Ability to manage multiple priorities and interact effectively at all organizational levels.
6. Availability for extensive national and international travel, with a valid driver’s license.
7. Proficiency in MS Office Suite, especially Teams, Outlook, PowerPoint, and Excel.
8. Asset skills include familiarity with Crawford operational processes, partnership programs, Xactanalysis/Xactimate, Symbility, and Crawford platforms.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community — one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to join us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we operate as One Crawford: united in purpose, vision, and values. Learn more at www.crawco.com

Our total compensation plans include competitive salaries, performance-based incentives, comprehensive benefits, ongoing training, sustainability initiatives, and a culture of respect, collaboration, and inclusion.