Liability Claims Manager

COUNTRY Financial®; Bloomington (IL); On-site; USD 114,000 - 157,000; Full time

Job summary

COUNTRY Financial is seeking a Liability Claims Manager to lead the lifecycle of liability claims, drive performance, and mentor a team of claims professionals. The role emphasizes integrity, policy adherence, and continuous process improvement within a growing, nationwide insurer.

You will set policies, manage reserves, and ensure compliant, timely, and fair handling of claims while staying ahead of industry changes and collaborating with cross‑functional partners to deliver measurable business

Qualifications

• Bachelor's degree in risk management, legal studies, or insurance-related field.
• 8+ years of claims experience with at least 2 years in leadership.
• Strong analytical, problem-solving, and time management abilities.

Responsibilities

• Oversee the full lifecycle of liability claims from notice to resolution.
• Lead and mentor claims professionals, including performance management and career development.
• Set claim policies, manage reserves, and ensure accurate, good-faith handling.
• Monitor KPIs and drive efficiency, quality outcomes, and compliance with claims policies.

Skills

Strong analytical

Problem-solving

Time management

Education

Bachelor's degree in risk management, legal studies, or insurance-related field

Tools

Guidewire ClaimCenter

Tableau

Excel

Job description

Experience more with a career at COUNTRY Financial!

We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work.

About The Role

We're seeking a Liability Claims Manager who does what they say they'll do, values every perspective, acts with clients in mind, and continuously looks for better ways to serve. You'll lead with integrity, develop talent, and drive meaningful change that delivers results.

Core Responsibilities

• Claims Leadership: Oversee the entire lifecycle of liability claims — from initial notice to resolution — ensuring compliance with policy, law, and company standards.


• Team Development: Lead, develop, and mentor claims professionals, including performance management, succession planning, talent development, and career growth initiatives aligned with organizational objectives.


• Operational Oversight: Set and enforce claim policies, manage reserves, and ensure efficient, accurate and good faith claims handling.


• Performance & Compliance: Monitor, analyze, and improve key performance metrics, driving efficiency, quality outcomes, and adherence to claims policies, procedures, and service expectations.


• Technical Expertise: Apply deep knowledge of insurance policies, coverage analysis, and litigation processes to resolve complex, high‑exposure claims


• Maintain Awareness of Industry Changes: Stay informed of legal, regulatory, and industry trends affecting liability claims and incorporate emerging developments into claims handling practices and team development efforts.


• Cross‑Functional Partnerships: Partner effectively with Claims leaders and business stakeholders to drive alignment, strengthen communication, and promote collaboration in support of operational excellence and business results.

Requirements

• Education: Bachelor’s degree in risk management, legal studies, or insurance‑related field;


• Experience: Minimum 8 years of claims experience, including 2 years of leadership experience


• Skills: Strong analytical, problem‑solving, time management and

Desired Qualifications

• Change Management: Experience leading change, managing priorities, and achieving operational goals.


• Technology Accumen: Advanced proficiency in Excel, Tableau, and Guidewire ClaimCenter.


• Data Analytics: Demonstrated ability to analyze complex data and translate insights into actionable business recommendations.

Base Pay Range

$114,000-$156,750

Incentive Pay

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

How does this role make an impact?

• Collaborates and coordinates to establish and achieve goals for assigned areas. Monitors and measures metrics to improve results, efficiencies and adherence to claims goals, policies and procedures. Assures consistency across claims operations for assigned areas. - Provides guidance and counsel to claims personnel with respect to the investigation, evaluation, negotiation and settlement of all liability claims. - Supervises the development of assigned staff, including succession planning and administering and monitoring employee development to align with corporate and divisional needs. - Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

• You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.