Liability Claims Assistant Branch Manager

Arthur J. Gallagher & Co. (AJG); Mechanicsburg (Cumberland County); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach, local impact

Job summary

Gallagher Bassett is seeking a senior claims leader to supervise a liability claims team, guiding performance across a range of caseloads and complexities. This fully remote role requires licensing across states, strong leadership, and a commitment to best practices to deliver high-quality service to clients.

You will drive talent development, oversee licensing, and leverage Gallagher's technology to improve efficiency and outcomes, while maintaining proactive communication with clients,

Qualifications

• High School Diploma.
• Minimum of 12 years related claims experience.
• At least 3 years of supervisory experience.
• Licensed and/or certified in all states where claims are handled.
• Bachelor's Degree is preferred.

Responsibilities

• Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
• Guide claims team to handle claims in accordance with Best Practices.
• Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
• Ensure appropriate licenses and/or certifications for employees.
• Harness Gallagher's technology to enhance your team's efficiency and overall quality of service.
• Communicate with clients, carriers, and brokers in a professional, proactive manner.
• Manage multiple priorities and position team members for development.

Skills

Leadership experience

Claims background: Commercial Auto

Open jurisdiction

Education

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Jurisdictions: Open


• Licenses: N/A, unless stated otherwise by manager


• Location: This role is eligible for fully remote work.

How you\'ll make an impact

Supervise: Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Licensing: Ensure appropriate licenses and/or certifications for employees.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team\'s efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Ideal candidates for this position will have:

• Claims Background: Commercial Auto


• Prior leadership experience: 3 or more years


• Jurisdictional Experience: Open

REQUIRED QUALIFICATIONS:

• High School Diploma


• Minimum of 12 years related claims experience

• At least 3 years of supervisory experience


• Appropriately licensed and/or certified in all states in which claims are being handled


• Knowledge of all team member related functions


• DESIRED: Bachelor's Degree

#LI-NZ1

#LI-Remote

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn\'t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)