Senior Claims Specialist - Employment Practices Liability Claims

Arthur J. Gallagher & Co. (AJG); Houston (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Gallagher Bassett, a part of Arthur J. Gallagher & Co., seeks a Senior Claims Specialist for Employment Practices Liability (EPL) claims.

This role handles moderately complex claims from intake through resolution with focus on coverage analysis and settlements. You will manage the full claim life cycle, conduct investigations, prepare reserves and settlement requests, and negotiate with clients and attorneys while ensuring regulatory compliance.

Qualifications

• Bachelor's degree and 5+ years claims experience required.
• Licensed in all states where claims are handled or able to obtain licenses per local requirements.
• Knowledge of accepted industry standards and practices.
• Proficiency with claims software and related computer tools.

Responsibilities

• Analyzes coverage and settles moderately complex EPL claims.
• Manages full life cycle of assigned claims files.
• Conducts investigations to determine exposure and settlement strategy.
• Prepares reserve and settlement authority requests for client and carrier approval.
• Negotiates settlements with clients, client attorneys, and Public Adjusters.

Skills

Critical thinking

Negotiation

Verbal & written communication

Analytical skills

Client advocacy

Education

Bachelor's degree

JD preferred

Licensed attorney preferred

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.

It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts,

and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Salary: Up to $140,000 per year, dependent upon experience

Jurisdictions: Open to any

Licenses: must be willing to obtain all licenses stated by manager within specified timeframe

Location: This role is eligible for fully remote work.

The Senior Claims Specialist within GB Specialty is responsible for managing moderately complex Employment Practices Liability (EPL) claims.This role manages the full claim life cycle, including coverage analysis, investigation, evaluation, and resolution, while ensuring claims are handled in accordance with client expectations, policy obligations, and regulatory requirements.

How you'll make an impact

• Analyzes coverage and settles moderately complex claims in Employment Practices Liaility.
• Generally, incumbent does not work on workers’ compensation claims.
• Able to manage the full-life cycle of all assigned claims files.
• Analyzes coverage and determines defense obligations.
• Under minimal supervision, conducts thorough analysis and investigations necessary to determine claims exposure and recommend appropriate settlement strategies and action plans.
• Creates reservation of rights and coverage denial letters.
• Negotiates settlements with clients, client attorneys, and Public Adjusters.
• Interacts extensively with various parties involved in the claims process, and may recommend retaining the advice of outside experts as necessary.
• Prepares reserve and settlement authority requests for client and carrier approval.
• May act as a client advocate with carriers to ensure proper claims handling, including any necessary scoping, estimating, and addressing of coverage.
• Has a solid understanding of claims processing and the insurance brokerage business.
• Has a basic understanding of the terminology and case law associated with professional liability claims.
• Handles claims consistent with clients’ and corporate policies, procedures and best practices and in accordance with statutory, regulatory, and ethical requirements.
• Incumbents at this level should be able to work at full caseload capacity

About You

Required:

• Bachelor's Degree and 5+ years related claims experience required.
• Prior experience working within the applicable specialty claims area or demonstrated ability to handle unique/challenging claims issues.
• Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Preferred:

• JD highly preferred
• Licensed Attorney highly preferred.

Behaviors:

• Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
• Analytical skill necessary to make decisions and resolve issues inherent in handling of claims.
• Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)