Liability Adjuster

Erie Insurance; Canton (MA); Remote; USD 54,000 - 87,000; Full time

Job summary

An established industry player is seeking a skilled claims handler to join their remote team. In this role, you will exercise independent judgment in managing complex claims, including coverage issues and minor injuries. You'll conduct investigations, negotiate settlements, and document findings, all while working closely with a diverse team committed to excellence. With a focus on customer service and collaboration, this position offers a unique opportunity to make a significant impact in the insurance sector while enjoying a comprehensive benefits package that includes health coverage, a pension plan, and career development opportunities. If you are passionate about helping others and thrive in a dynamic environment, this role is for you.

Benefits

Health, dental, and vision benefits

Pension plan

401(k) with contribution match

Paid time off

Tuition reimbursement

Short and long-term disability insurance

Adoption assistance

Well-being programs

Paid volunteer hours

Charitable gift matching

Qualifications

• 2+ years of claims or customer service experience, preferably with casualty claims.
• High school diploma or equivalent required; higher education preferred.

Responsibilities

• Conduct investigations and evaluate coverage and liability.
• Negotiate settlements and maintain claims reserves.
• Document files and submit final reports.

Skills

Claims Handling

Customer Service

Investigation

Negotiation

Documentation

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

Division or Field Office:

Canton Branch Office
Department of Position: Claims Department
Work from:
home near theCanton, OH Branch Office Salary Range:
$54,176.00-$86,542.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and minor injury claims.

• This is a remote, work from home position and the ideal candidate will live close to the Canton Branch Office.

Duties and Responsibilities

• Conducts investigations, evaluate and make recommendations regarding coverage and liability.
• Sets and maintains reserves. Obtains documents to establish the value of claims and negotiates settlement or declines claim.
• Documents files and submits final report.
• Identifies subrogation opportunities and initiates appropriate action.
• Negotiates with all parties, or their representatives, within designated authority.
• Completes required training.
• Trains and mentors.
• Travel for training may be required.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Values Diversity
• Nimble Learning
• Self-Development
• Collaborates
• Customer Focus
• Cultivates Innovation
• Information Management Skills
• Instills Trust
• Optimizes Work Processes
• Job-Specific Knowledge
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High school diploma or equivalent and two years of claims or customer service experience, preferably with casualty claims, required.
• Equivalent educational experience will be considered.
• Associate's or Bachelor's degree, preferred.

Designations and/or Licenses

• Appropriate license as required by state.

Physical Requirements

• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20>
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>
• Climbing/accessing heights; Rarely
• Driving; Occasional (<20>
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Nearest Major Market: Canton
Nearest Secondary Market: Akron