Liability Adjuster Trainee

Erie Insurance; Peoria (IL); Remote; USD 49,000 - 79,000; Full time

Job summary

An established industry player is seeking motivated individuals for a Liability Adjuster Trainee position. This role offers a comprehensive 12-week training program designed to equip candidates with the skills needed for success in claims handling. Trainees will gain hands-on experience and valuable insights into the claims process while working alongside experienced mentors. With a focus on customer service and professional development, this position promises a rewarding career path in a supportive and dynamic environment. Join a diverse team committed to excellence and make a significant impact in the insurance industry.

Benefits

Premier health, dental, and vision benefits

Pension plan

401(k) with contribution match

Paid time off

Career development programs

Tuition reimbursement

Company-paid life insurance

Short- and long-term disability insurance

Paid volunteer hours

Matching charitable gifts

Qualifications

• High school diploma required; Bachelor's preferred.
• Ability to work independently and under pressure essential.

Responsibilities

• Participates in formal claims training program.
• Handles claim functions like establishing reserves and taking statements.
• Shadows claims handlers to learn claims processes.

Skills

Customer Focus

Nimble Learning

Ability to work independently

Ability to work under pressure

Education

High school diploma or equivalent

Bachelor's degree

Tools

Colossus

Job description

Division or Field Office:

Illinois Branch Office

Department of Position:

Claims Department

Work from:

Remote

Salary Range:

$49,340.00-$78,815.00*

Salary range is for this level and may vary based on actual level of role hired for.

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

This position will be posted until April 18th, 2025, and candidates will be notified of the next steps in the interviewing process in May 2025. The target start date for the training program is August 4th, 2025.

• The trainee position is in-office but upon successful completion of the training program, the candidate will be a remote/work from home Liability Adjuster.

• This position offers challenging work, excellent pay, an exceptional work environment, and a comprehensive Total Rewards package.

• The successful candidate will be required to live within close proximity to the Peoria Claims Office.

Who should apply?

• We are seeking a diverse slate of candidates who share our passion for providing exceptional service.

• We are looking for individuals that work well under pressure, can work independently, and individuals that are looking for a comprehensive training program and learning environment.

How the program works:

• The 12-week training program will require multiple weeks of training in Erie, PA, which will prepare you for immediate success as a Liability Adjuster.

• The Smart Start class of Liability Adjuster Trainees will consist of both classroom and hands-on training activities in the ERIE Technical Learning Center (in Erie, PA).

• Trainees will be provided with field experiences and opportunities to learn about workflows within their branch office and apply what they have learned to claims that they handle alongside their mentors and supervisors.

• This program gives interested individuals comprehensive training to successfully prepare them for the Liability Adjuster role. Additional program details, expectations, and timing will be discussed during the interview process.

Check out this video that showcases ERIE's corporate offices: https://www.youtube.com/watch?v=GQBh-yvmqQ0

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.

• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.

• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.

• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.

• Paid time off.Paid vacation, personal days, sick days, bereavement days, and parental leave.

• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits include company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for community service; and dollar-for-dollar matching of charitable gifts each year.

Position Summary

Participates in formal ERIE claims training program. Learns and assists in claims handling operations and processes, using information and skills acquired in the training program.

Duties and Responsibilities

• Completes assigned projects independently, using information and skills acquired in the training program, according to course objectives and timeline.
• Shadows liability claims handlers during the investigation of claims and in handling other related claims functions as required.
• Develops and demonstrates a working knowledge of Colossus applicable to the role.
• Handles claim functions such as establishing reserves, taking statements, documenting activities, conducting investigations, and adjudicating losses to their final disposition.
• Interacts with Agents and district sales managers in assigned territory to become familiar with claims and underwriting issues.
• Works with mentor and supervisor shadowing and taking ownership of clear understanding and expectations of the role.

The first duty listed is the function identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Customer Focus
• Nimble Learning
• Values Diversity
• Collaborates
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Instills Trust
• Optimizes Work Processes
• Self-Development

Qualifications

Minimum Educational Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred.

Additional Experience

• Successful candidate must commit to transitioning to the Liability Adjuster role, agree to role requirements, and successful completion of the training program, where 'successful' means receiving a rating of 'Succeeding' on the course-end performance appraisal.
• Ability to work well under pressure.
• Ability to work independently without direct supervision.
• Travel for training may be required.

Designations and/or Licenses

• Additional skills, abilities, and qualifications for the Liability Adjuster role: Obtain and maintain license as required by the state.
• Valid driver's license and good driving record required.

Physical Requirements

• Climbing/accessing heights; Rarely
• Driving; Occasional (<20)
• Lifting/Moving 0-20 lbs; Occasional (<20)
• Lifting/Moving 20-50 lbs; Occasional (<20)
• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20)