Liability Adjuster Trainee

Erie Insurance; Roanoke (VA); Remote; USD 49,000 - 79,000; Full time

Job summary

Join a forward-thinking company as a Liability Adjuster Trainee, where you'll gain hands-on experience in a comprehensive training program. This role offers a unique opportunity to learn the intricacies of claims handling while working closely with experienced mentors. You'll engage in both classroom and field training, preparing you for a successful career in the insurance industry. With exceptional benefits, including health coverage and a pension plan, this position not only provides a rewarding career path but also emphasizes a supportive and inclusive work environment. If you're ready to embark on a fulfilling journey in claims management, this is the opportunity for you!

Benefits

Premier health benefits

Pension plan

401(k) matching

Paid time off

Career development

Tuition reimbursement

Company-paid life insurance

Short and long-term disability insurance

Adoption assistance

Well-being programs

Qualifications

• High school diploma required; Bachelor's preferred.
• Ability to work independently under pressure.

Responsibilities

• Completes assigned projects using skills from training.
• Shadows claims handlers during investigations.
• Handles claim functions like establishing reserves.

Skills

Customer Focus

Nimble Learning

Values Diversity

Collaboration

Decision Quality

Education

High School Diploma

Bachelor's Degree

Tools

Colossus

Job description

Division or Field Office:

Roanoke Branch Office
Department of Position: Claims Department
Work from:
Remote Salary Range:
$49,340.00-$78,815.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

This position will be posted until April 18th, 2025 and candidates will be notified of the next steps in the interviewing process in May 2025. The target start date for the training program is August 4th, 2025.

• The trainee position is in-office but upon successful completion of the training program, the candidate will be a remote/work from home Liability Adjuster.

• This position offers challenging work, excellent pay, an exceptional work environment, and a comprehensive Total Rewards package.

• The successful candidate will be required to live within close proximity to the RoanokeClaims Office.

Who should apply?

• We are seeking a diverse slate of candidates who share our passion for providing exceptional service.

• We are looking for individuals that work well under pressure, can work independently, and individuals that are looking for a comprehensive training program and learning environment.

How the program works:

• The 12-week training program will require multiple weeks of training in Erie, PA, which will prepare you for immediate success as a Liability Adjuster.

• The Smart Start class of Liability Adjuster Trainees will consist of both classroom and hands-on training activities in the ERIE Technical Learning Center (in Erie, PA).

• Trainees will be provided with field experiences and opportunities to learn about workflows within their branch office and apply what they have learned to claims that they handle alongside their mentors and supervisors.

• This program gives interested individuals comprehensive training to successfully prepare them for the Liability Adjuster role. Additional program details, expectations, and timing will be discussed during the interview process.

Check out this video that showcases ERIE's corporate offices: https://www.youtube.com/watch?v=GQBh-yvmqQ0

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Participates in formal ERIE claims training program. Learns and assists in claims handling operations and processes, using information and skills acquired in the training program.

Duties and Responsibilities

• Completes assigned projects independently, using information and skills acquired in the training program, according to course objectives and timeline.
• Shadows liability claims handlers during the investigation of claims and in handling other related claims functions as required.
• Develops and demonstrates a working knowledge of Colossus applicable to the role.
• Handles claim functions such as establishing reserves, taking statements, documenting activities, conducting investigations and adjudicating losses to their final disposition.
• Interacts with Agents and district sales managers in assigned territory to become familiar with claims and underwriting issues.
• Works with mentor and supervisor shadowing and taking ownership of clear understanding and expectations of the role.

The first duty listed is the function identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Customer Focus
• Nimble Learning
• Values Diversity
• Collaborates
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Instills Trust
• Optimizes Work Processes
• Self-Development

Qualifications

Minimum Educational Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred.

Additional Experience

• Successful candidate must commit to transitioning to the Liability Adjuster role, agree to role requirements, and successful completion of the training program, where 'successful' means receiving a rating of 'Succeeding' on the course-end performance appraisal.
• Ability to work well under pressure.
• Ability to work independently without direct supervision.
• Travel for training maybe required.

Designations and/or Licenses

• Additional skills, abilities and qualifications for the Liability Adjuster role:Obtain and maintain license as required by the state.
• Valid driver's license and good driving record required.

Physical Requirements

• Climbing/accessing heights; Rarely
• Driving; Occasional (<20>
• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20>
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>

Nearest Major Market: Roanoke