Lia Hyundai Hartford - Automotive Dispatcher

Lia Honda Albany; Hartford (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a forward-thinking automotive group as an Automotive Dispatcher, where you will play a vital role in ensuring customer satisfaction. This position involves managing dispatch operations and providing exceptional service to enhance the customer experience. You'll thrive in a fast-paced environment, utilizing your strong communication skills to support both customers and technicians. With a commitment to community involvement and employee development, this established company offers competitive wages and comprehensive benefits. If you're passionate about delivering quality service and contributing to a team-oriented atmosphere, this opportunity is perfect for you.

Benefits

Medical, Dental and Vision

401K Plan with Employer Match

Continued Education Training

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on Services and Parts

Employee Vehicle Purchase Plans

Company Provided Uniforms

Qualifications

• Must have a high school diploma or equivalent.
• Excellent customer service and communication skills are essential.

Responsibilities

• Dispatch and manage technician assignments efficiently.
• Provide excellent concierge support for customer inquiries.

Skills

Customer Service Skills

Basic Computer Skills

Verbal Communication Skills

Written Communication Skills

Positive Attitude

Education

High School Diploma or Equivalent

Job description

Lia Hyundai Hartford is seeking an experienced Automotive Dispatcher to join our team.

COMPENSATION RANGE: $45K-$65K based on production and knowledge

SIGN ON BONUS: N/A

REQUIREMENTS:

1. Must hold a high school diploma or equivalent
2. Excellent customer service skills
3. Basic Computer skills
4. Positive, friendly attitude, along with a customer service mentality
5. Enjoy working in a fast-paced environment
6. Excellent verbal and written communication skills
7. Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

1. Dispatch
2. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
3. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
4. Ensures that the daily inventory of technicians' time is consistently sold to service customers.
5. Distribute work between technicians efficiently

BENEFITS:

1. Medical, Dental and Vision
2. 401K Plan with Employer Match
3. Continued education, manufacturer hands-on and web-based training
4. Paid Time Off
5. Paid Weekly
6. An employer funded Life Insurance Plan
7. Discounts on services and parts
8. Employee vehicle purchase plans
9. Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR).

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.