Lia Hyundai Hartford - Automotive Dispatcher

The Lia Group; Hartford (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking an experienced Automotive Dispatcher to enhance customer experiences in a fast-paced environment. This role involves dispatching, managing customer inquiries, and ensuring efficient work distribution among technicians. The company, known for its commitment to quality and community involvement, offers competitive wages and generous benefits. Join a dedicated team that values growth and service excellence, and be part of a legacy that has thrived for over 40 years. If you are passionate about customer service and looking for an opportunity to grow, this position is perfect for you.

Benefits

Medical, Dental and Vision

401K Plan with Employer Match

Continued Education and Training

Paid Time Off

Paid Weekly

Employer Funded Life Insurance

Discounts on Services and Parts

Employee Vehicle Purchase Plans

Company Provided Uniforms

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Dispatch and manage customer experiences effectively.
• Provide concierge support for owner inquiries.
• Distribute work efficiently among technicians.

Skills

Customer Service Skills

Communication Skills

Basic Computer Skills

Positive Attitude

Ability to Work in a Fast-Paced Environment

Valid Driver's License

Education

High School Diploma or Equivalent

Job description

Lia Hyundai Hartford is seeking an experienced Automotive Dispatcher to join our team.

COMPENSATION RANGE: $45K-$65K based on production and knowledge

SIGN ON BONUS: N/A

REQUIREMENTS:

1. Must hold a high school diploma or equivalent
2. Excellent customer service skills
3. Basic Computer skills
4. Positive, friendly attitude, along with a customer service mentality
5. Enjoy working in a fast-paced environment
6. Excellent verbal and written communication skills
7. Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

1. Dispatch
2. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
3. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
4. Ensures that the daily inventory of technicians' time is consistently sold to service customers.
5. Distribute work between technicians efficiently

BENEFITS:

1. Medical, Dental and Vision
2. 401K Plan with Employer Match
3. Continued education, manufacturer hands-on and web-based training
4. Paid Time Off
5. Paid Weekly
6. An employer funded Life Insurance Plan
7. Discounts on services and parts
8. Employee vehicle purchase plans
9. Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.