LGA Shuttle Bus Supervisor (CDL A/B & Open Availability Required)

ABM Industries; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Benefits package

24/7 operation support

Overnight and weekend shifts

Job summary

ABM Industries is seeking an Airport Shuttle Supervisor to coordinate, execute, and report daily shuttle operations, directing Bus Operators and Fueler/Cleaners to deliver safe, reliable service. The role requires CDL A/B with Passenger Endorsement, prior dispatch and supervisory experience, and strong customer service.

Based in New York, the shift pattern is 24 hours with possible overnights and weekends. You will monitor performance, complete daily reports, maintain communications with

Qualifications

• Must have a valid CDL A/B with Passenger Endorsement at time of application.
• Previous dispatch and supervisory experience required.
• Customer Service experience required.
• 1 year of similar work experience.
• Able to work flexible shifts including overnights and weekends.

Responsibilities

• Conducts quality improvement inspections within assigned areas.
• Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Provides guidance to Bus Operators and Fueler/Cleaners
• Monitor the rotation of buses in service.
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
• Leads and participates in a team to ensure the successful operation of the shuttle bus service.
• Complete daily operational reports
• Report performance issues to Management
• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.

Skills

Customer service

Dispatch experience

Team leadership

Supervisory experience

Flexible shifts

Job description

The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Compensation: $31.04 per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management .

Shift: 24 hour business. Must be able to be flexible with shift including possible overnights.

PREVIOUS DISPATCH AND SUPERVISORY EXPERIENCE IS REQUIRED

Must have a valid CDL A/B with Passenger Endorsement at time of application

Shift: 24 hour business. Must be able to work flexible shifts including overnights and weekends.

Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility.
• Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Assists with Training and Development
• Provides guidance to Bus Operators and Fueler/Cleaners
• Monitor the rotation of buses in service.
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
• Leads and participates in a team to ensure the successful operation of the shuttle bus service.
• Conduct safety observations
• Complete daily operational reports
• Report performance issues to Management
• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Capability of working various shifts as Operations is 24/7
• This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.
• Provides leadership and direction to team members.
• Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.
• Provides positive coaching to team members.
• Assists with the training of team members.
• Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.
• Reports damaged, broken and out of work features/items.
• Coordinate scheduling for extra service requests by client
• Oversees and performs additional service requests.
• Provides training to all new team members.
• Attends and participates in all meeting and training sessions.
• Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
• Performs all tasks and duties required of your team.
• Assign buses to Bus Operators
• Assign tasks to Fueler/Cleaners
• Complete required reports
• Email communications
• Can be positioned at Dispatch or in the Field
• Miscellaneous duties as assigned.
• Ability to work in various weather conditions.

Must have a valid CDL A/B with Passenger Endorsement

Customer Service Experience

1 year of similar work experience

Previous dispatch and supervisory experience

Must be able to work flexible shifts including overnights and weekends.