Lexus Stevens Creek Sales Portfolio Consultant

Penske Motor Group; San Jose (CA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Vacation accruals

Medical, vision, dental

Referral bonus program

Tuition reimbursement

401k with company match

Discounts with corporate partners

Development and growth opportunities

Job summary

Lexus of Stevens Creek in San Jose, CA, seeks a Sales Portfolio Consultant who thrives on guest service and can leverage a loyal clientele portfolio. The role is 100% on-site with base pay plus commission and potential bonuses, focusing on outbound calls and appointments from existing clients.

Candidate should be ambitious, well-rounded, and ready to contribute to a top automotive dealership within the Penske Motor Group. Bilingual abilities are highly valued to serve a diverse customer base.

Qualifications

• Proven communication skills in spoken and written form.
• Bilingual, Mandarin/Vietnamese/Spanish highly desired.
• Proven ability to handle outbound calls and set appointments.
• Strong guest service orientation and professional phone manner.
• Ability to read and comprehend instructions in English; basic math literacy.

Responsibilities

• Assist guests with vehicle inquiries and pricing information.
• Lead generation and appointment setting from dealership portfolio.
• Explain vehicle features and benefits to customers.
• Coordinate with service and parts departments to highlight the dealership capabilities.
• Maintain daily activity records and reports.

Skills

Communication skills

Bilingual language skills

Outbound calling

Customer service mindset

Attention to detail

Valid driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, PowerPoint, Publisher, Excel)

Job description

We’re looking for an ideal candidate who is eager, well-rounded, ambitious, and ready to jump into a new and exciting career. The Sales Portfolio Consultant is responsible for generating business from previous clientele data base. If you’re passionate about guest service and you are bilingual in Mandarin, Vietnamese, or Spanish then come work with the best of the best in the automotive industry!

The Sales Portfolio Consultant Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $18.70 - $20.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

• This position is 100% on site at Lexus of Stevens Creek in San Jose, CA.

Perks of working with us

• Weekly Pay - get paid every Friday.
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member referral bonus program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Development and growth opportunities
• 401k with a generous Company match
• Assists guests who are inquiring about vehicles over the phone by asking questions and listening carefully to their responses.
• Heavy outbound calling setting up appointments from our own clientele portfolio.
• Communicates with callers in a professional, friendly, and efficient manner.
• Follow-up with guests by phone who previously visited the dealership to ask for their business.
• Provides guests with information on vehicle pricing (MSRP), packages, and availability.
• Explains fully product performance, application, and benefits to guests.
• Informs about and introduces guests to dealership operations, including the service and parts departments, to emphasize to customers the quality and efficiency of the dealerships service operations.
• Maintains daily activity records and reports.
• Achieves the sales objectives set by management.
• Keeps abreast of new products, features, accessories, etc., and their benefits to guests.
• Assists in all other areas of the sales department, as needed.
• Performs other specific administrative duties as assigned by management.
• Maintains professional appearance.
• Maintains high ethical standards on all actions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess

• A high school diploma or equivalent.
• High degree of self-initiation, organizational skills and problem solving.
• Proficient in Microsoft Office Applications (Word, PowerPoint, Publisher, Excel)
• Strong oral and written communications skills.
• Knowledge of basic mathematical concepts (such as add, subtract, divide, multiply, and percentages); and laws that govern retail automotive sales.
• Ability to coordinates activities with other employees; read and comprehend instructions and information in the English language; learn and understand the federal, state, and local laws which govern retail auto sales; use good judgment in challenging situations; pay attention to detail; follow-up with guests and employees; work well with the public; communicate in a professional manner on the phone, internet and in person; use standard office equipment.
• Must have a valid driver’s license and maintain an acceptable and safe driving record.
• Bilingual, multilingual skills highly desired

Physical Demands

• Sit for long periods at a time.
• Use hands and fingers in repetitive motions, daily.
• Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to work outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments.
• Adjusting, moving, and lifting objects up to 50 pounds.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Operating motor vehicles and/or heavy equipment.
• Ascending or descending ladders, stairs, scaffolding, ramps, and poles

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT SETS US APART FROM THE COMPETITION!

Lexus of Stevens Creek is a proud member of the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry. We provide the best possible guest experience for the thousands of guests we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.

As the #1 New & Pre-Owned dealership in Northern California, we have the largest inventory, offer great values, above all we make sure that our Guests and Team Members are treated special; and that is one of the reasons that it's not only a pleasure to shop here but to work here as well.