Lexus Genius/Product Specialist

Swickard Auto Group; Thousand Oaks, Northern (CA, KY); Hybrid; USD 40,000 - 100,000; Full time

Benefits offered by this job

Paid Lexus brand training

Medical insurance

Dental insurance

Vision insurance

Life insurance & supplemental coverage

PTO & paid holidays

Career path in Lexus Genius team

Employee vehicle discounts

Job summary

Swickard Auto Group is seeking a Lexus Genius at Lexus of Thousand Oaks to own the delivery experience from start to finish, ensuring every guest feels taken care of and confident in the product. No automotive experience is required, just hospitality and tech-communication strengths.

Join a premier Southern California store offering paid training, comprehensive benefits, and a clear career path within a growing luxury brand group.

Qualifications

• No automotive experience required; hospitality, luxury retail, hotel, concierge, tech support, or similar guest-facing backgrounds welcome.
• Genuine comfort with technology and digital tools.
• Clear, calm, and professional communicator.
• Valid driver's license with a clean driving record.
• Automotive experience is a plus but not required.

Responsibilities

• Own the vehicle delivery experience from start to finish -- every guest, every time, to the Lexus standard
• Deliver new and pre-owned Lexus vehicles with confidence and care -- walking guests through features, technology, and Lexus systems in a way that feels personal, not scripted
• Ensure paperwork, plates, and accessories are accurate, complete, and ready before every delivery
• Coordinate with Sales, Finance, and Service to ensure clean handoffs and a seamless guest experience from purchase through delivery
• Create a relaxed, unrushed, premium delivery experience -- guests should leave feeling genuinely taken care of
• Support strong CSI results through consistency, follow-through, and a hospitality-first approach to every interaction

Skills

Hospitality backgrounds

Technology exposition

Clear communication

Detail orientation

Job description

Description

Thousand Oaks, CA | Lexus | Luxury brand | Hospitality | Vehicle delivery | No automotive experience required | Hospitality and tech backgrounds welcome | Southern California | Veterans encouraged to apply | $40,000 - $100,000+ OTE

IS THIS YOU?

• You're calm, polished, and genuinely good at explaining technology -- guests leave feeling confident and cared for, not overwhelmed
• You come from hospitality, luxury retail, concierge, tech support, or another guest-facing role where clear communication and attention to detail define your standard
• You're looking for a role where every delivery is a chance to create a lasting impression -- and you take that responsibility seriously

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Lexus of Thousand Oaks, the vehicle delivery experience is where the entire purchase journey comes together -- and the Lexus Genius is the person who makes it exceptional. This is a role built for someone who is genuinely good with people, genuinely comfortable with technology, and genuinely committed to sending every guest home confident, unhurried, and impressed. No automotive background required. We hire for the right approach and train everything else.

WHAT YOU'LL DO

• Own the vehicle delivery experience from start to finish -- every guest, every time, to the Lexus standard
• Deliver new and pre-owned Lexus vehicles with confidence and care -- walking guests through features, technology, and Lexus systems in a way that feels personal, not scripted
• Ensure paperwork, plates, and accessories are accurate, complete, and ready before every delivery
• Coordinate with Sales, Finance, and Service to ensure clean handoffs and a seamless guest experience from purchase through delivery
• Create a relaxed, unrushed, premium delivery experience -- guests should leave feeling genuinely taken care of
• Support strong CSI results through consistency, follow-through, and a hospitality-first approach to every interaction

WHAT WE'RE LOOKING FOR

• No automotive experience required -- hospitality, luxury retail, hotel, concierge, tech support, or similar guest-facing backgrounds are exactly what we're looking for
• Genuine comfort with technology and digital tools -- Lexus vehicles are feature-rich and guests need someone who can explain that confidently and clearly
• Clear, calm, and professional communicator -- you put guests at ease and make complex technology feel approachable
• High attention to detail -- paperwork, delivery checklists, and vehicle presentation all need to be exactly right
• Valid driver's license with a clean driving record
• Automotive experience is a plus -- not a requirement

WHAT WE OFFER

• OTE of $40,000 - $100,000+ annually
• Paid Lexus brand, product, and technology training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong Lexus Genius team members grow into sales consultant, finance, and leadership roles at Swickard
• Employee vehicle purchase and service discounts

WHY LEXUS OF THOUSAND OAKS

• The Lexus Genius role exists because the delivery experience matters -- Lexus of Thousand Oaks invests in a dedicated specialist so that every guest leaves knowing their vehicle, confident in the brand, and genuinely impressed by the team
• Lexus guests are among the most loyal in the automotive industry -- a delivery specialist who creates a memorable final impression directly contributes to CSI, referrals, and repeat business
• Thousand Oaks is a strong, community-oriented Southern California market where guests remember exceptional service and tell their neighbors about it
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Lexus Genius does in every delivery

If you're calm under pressure, genuinely good with technology and people, and ready to own the delivery experience at a premier Southern California Lexus store -- we'd like to meet you.