Brand Specialist

Swickard Auto Group; Thousand Oaks, Northern (CA, KY); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Employee vehicle discounts

Job summary

Lexus of Thousand Oaks, part of Swickard Auto Group, is seeking Brand Specialists who can deliver a hospitality-first guest experience in a luxury environment. You don’t need automotive background—training will cover Lexus product knowledge; proven warmth, polish, and genuine care help guests feel valued in every interaction.

In this role, you’ll engage with guests, demonstrate vehicles, present options, and guide them through the buying journey, while earning income potential and enjoying

Qualifications

• No automotive experience required; training provided
• Experience in hospitality, luxury retail, sales, or guest-facing roles preferred
• Polished, professional presence expected by Lexus guests
• Strong communication with ability to build rapport and follow through with integrity

Responsibilities

• Greet and assist guests in a professional, friendly manner
• Develop deep knowledge of the Lexus brand lineup, features, pricing
• Conduct test drives and product demonstrations to showcase vehicles
• Present vehicle options and packages aligned with customer needs
• Negotiate vehicle prices and financing terms with guests
• Close sales efficiently and accurately
• Follow up with customers after sale to ensure satisfaction
• Assist in maintaining accurate vehicle inventory records
• Maintain a clean, organized dealership environment

Skills

Hospitality

Sales

Customer service

CRM tools

Communication

Tools

CRM software

Job description

Description

Thousand Oaks, CA | Lexus | Premier Luxury brand | Hospitality | Sales & Marketing | No automotive experience required | Hospitality and sales welcome | Southern California | Veterans encouraged to apply | $40,000 - $100,000+

IS THIS YOU?

Our best Brand Specialists have come from luxury hotels, high-end retail, restaurants, fitness, financial services, and beyond.

You're warm, polished, and gifted at creating memorable experiences -- guests feel genuinely cared for in every interaction with you

You come from hospitality, luxury retail, sales, or another guest-facing role and you're ready to channel those skills into a rewarding career at one of the world's most trusted luxury brands

You don't need automotive experience -- you need drive, genuine care for people, and the desire to build something lasting

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Lexus of Thousand Oaks represents one of the most trusted and respected names in luxury automotive -- a brand built on reliability, refinement, and an ownership experience that goes beyond the vehicle itself. Our Brand Specialists are the people who bring that experience to life. No automotive background required. We hire for genuine care, professional presence, and a hospitality-first mindset -- and train everything else.

Responsibilities

• Customer Interaction: Greet and assist guests in a professional and friendly manner.
• Vehicle Knowledge: Possess a deep understanding of the brand's vehicle lineup, including features, specifications, and pricing.
• Product Demonstrations: Conduct test drives and product demonstrations to showcase the brand's vehicles.
• Sales Presentations: Present vehicle options and packages to customers, addressing their needs and preferences.
• Negotiation: Negotiate vehicle prices and financing terms with guests.
• Closing Sales: Complete sales transactions efficiently and accurately.
• Customer Follow-Up: Maintain contact with customers after the sale to ensure satisfaction and address any concerns.
• Inventory Management: Assist in maintaining accurate vehicle inventory records.
• Store Appearance: Contribute to a clean and organized dealership environment.

Qualifications

No automotive experience required -- we will invest in your Lexus brand and product training from day one

Previous experience in hospitality, luxury retail, sales, or a guest-facing role strongly preferred

Polished, professional presence -- Lexus guests expect to feel genuinely welcomed and expertly served from the first interaction

Natural communicator who listens well, builds rapport quickly, and follows through with integrity

Self-motivated with a genuine desire to grow your earnings and your career

Comfortable with CRM tools and digital communication -- or quick to learn them

Valid driver's license with a clean driving record

A genuine hospitality mindset -- the guest experience is your standard, not a checklist

WHAT WE OFFER

Income potential of $40,000 - $100,000+ annually

Paid Lexus brand and product training -- manufacturer-supported and designed to make you a genuine Lexus expert

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

Clear career path -- strong Brand Specialists grow into senior consultant, finance, and sales management roles at Swickard

Employee vehicle purchase and service discounts

A team culture built on hospitality, accountability, and genuine care for every guest

WHY LEXUS OF THOUSAND OAKS

Lexus is one of the most trusted luxury brands in the world -- built on a guest experience that earns loyalty for life. Your job is to be the person who delivers that experience at every touchpoint

Thousand Oaks is a strong, affluent Southern California market with a loyal Lexus ownership base -- guests here return to the Brand Specialists who made them feel genuinely valued

We develop Brand Specialists from outside automotive -- the training is structured, the mentorship is real, and your earning potential grows with your product knowledge and guest relationships

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Brand Specialist does every day

Leadership that invests in your development and celebrates the people who build lasting guest loyalty

Lexus of Thousand Oaks is a store where a hospitality-first Brand Specialist can build a genuinely rewarding career. The brand is built on trust, the market supports it, and the training will give you everything you need to represent one of the world's most respected names with confidence and authenticity.

If you're warm, driven, and ready to bring your guest-facing skills to the world of Lexus -- we'd like to meet you.