Lexus Internal Service Advisor

Keeler-Motor-Car-Co; Westport (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid Vacation, Sick & Personal Time

Paid Holidays

401(k) with company contribution

Employee vehicle purchase and service!

Training and advancement opportunities

Long-term opportunity with a luxury...

Job summary

Lexus of Westport is seeking an Internal Service Advisor to help keep our used vehicles, trade-ins, and dealership-owned vehicles moving efficiently through the service department and onto the sales lot.

Join a luxury automotive dealership known for growth and community involvement. This non-customer-facing role requires collaboration with Service, Parts, Sales, and Used Cars to ensure timely inspections and repairs.

Qualifications

• Dealership experience in an internal service advisor or related role.
• Strong understanding of repair orders, parts, labor, and vehicle repairs.
• Excellent organization and communication skills.
• Valid driver's license and clean driving record.

Responsibilities

• Open, manage, and close internal repair orders from start to finish.
• Coordinate vehicle inspections, repairs, PDI, recalls, and recon work.
• Work closely with technicians and Parts to keep repairs moving.
• Prepare estimates and obtain management approval for repairs.
• Track parts, labor, sublet, and overall reconditioning costs.
• Monitor vehicles throughout the recon process and identify delays.
• Communicate with Sales and Used Car Management regarding vehicle status.
• Review completed work to ensure vehicles are safe and ready for the sales lot.
• Maintain accurate notes, costs, and vehicle status in the DMS.
• Assist Service Management with reporting and workflow tracking.

Skills

Dealership experience

Repair orders understanding

Organization

Communication skills

CDK / DMS experience

Driver's license

Education

High school diploma or equivalent

Tools

CDK / dealership DMS

Job description

Whether you're starting your automotive career or advancing it, when you join our team, you become a valued part of our family.

Join The Keeler Motor Car Company Team

Founded in 1967, Keeler launched as a small Mercedes-Benz dealership with only SIX employees. Our dealership serves asthe main resource for the highly popular and luxurious Mercedes-Benz vehicles across the Capital Region. In the early 1970’s the dealership grew as we expanded with BMW and Honda. The six-man operation flourished. Fast-forward to today, we have added Mini, Alfa-Romeo, the Keeler Quality Pre-Owned Center, Collision Center, a Full-Service Body Shop, and a Detail Department. Even with all this growth, over 50 years later, we are still a family owned and operated business that has kept its core values right from the start.

Take a look at our open positions and find the perfect job for you!

Our Employees Are Our Greatest Asset

At Keeler Motor Car Company, our philosophy is that the key to long term prosperity is our ability to develop long lasting relationships with not only our clients, but also with our staff. We employ over 300 people and have been in business for over 54 years.

We celebrate our employees by hosting events like ax-throwing at June Farms, our annual Holiday party, and catered lunches. We're always looking for new ways to show our appreciation!

Keeler has won the Times Union Top Workplaces award several years in a row!

Partners with Our Community

Keeler Motor Car Company strives to be highly involved in our community. We take the role of being a good employer, a good neighbor, and an engaged and active member of the community to heart. Our team recognizes the value of a healthy, strong and safe community and works to maintain these goals through financial contributions as well as volunteering in charitable causes.

We donate to a number of larger charities such as; Albany Medical Center, 15-LOVE, and the Saratoga Hospital Foundation. Every year, we promote Toys-for-Tots, Albany County Giving Tree, Regional Food Bank, and many local school activities. In the past we've even donated vehicles to local schools, and have helped students train and prepare for competitions like the vehicle Diagnostic Competition at Hudson Valley Community College.

Lexus of Westport | A Keeler Automotive Dealership
1317 Post Road East, Westport, CT 06880
Full-Time | On-Site

Lexus of Westport is looking for an Internal Service Advisor to help keep our used vehicles, trade-ins, and dealership-owned vehicles moving efficiently through the service department and onto the sales lot.

This is an internal, non-customer-facing role working closely with Service, Parts, Sales, and Used Cars to make sure vehicles are inspected, repaired, and ready for sale as quickly and efficiently as possible.

Responsibilities

• Open, manage, and close internal repair orders from start to finish.
• Coordinate vehicle inspections, repairs, PDI, recalls, and recon work.
• Work closely with technicians and Parts to keep repairs moving.
• Prepare estimates and obtain management approval for repairs.
• Track parts, labor, sublet, and overall reconditioning costs.
• Monitor vehicles throughout the recon process and identify delays.
• Communicate with Sales and Used Car Management regarding vehicle status.
• Review completed work to ensure vehicles are safe and ready for the sales lot.
• Maintain accurate notes, costs, and vehicle status in the DMS.
• Assist Service Management with reporting and workflow tracking.

What We're Looking For

• Dealership experience as an Internal Service Advisor, Service Advisor, Service Writer, Warranty Administrator, or Recon Coordinator preferred.
• Strong understanding of repair orders, parts, labor, and vehicle repairs.
• Excellent organization and communication skills.
• Ability to manage multiple vehicles and priorities in a busy service department.
• Experience with CDK or another dealership DMS is a plus.
• Valid driver's license and acceptable driving record.
• High school diploma or equivalent.
• Saturday availability required.

What We Offer

• Competitive pay based on experience
• Paid Vacation, Sick & Personal Time
• Paid Holidays
• 401(k) with company contribution
• Employee vehicle purchase and service discounts
• Training and advancement opportunities
• Long-term opportunity with a luxury automotive dealership

Schedule: Monday-Friday with Saturday availability based on department needs.

Pay: Competitive and commensurate with experience. This position typically falls in a mid-$40,000s to mid-$50,000s range, with higher earnings possible depending on experience, compensation structure, and performance.