Level One Technical Engineer

Immense Networks; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Professional development

Job summary

Immense Networks is seeking a Level One Technical Engineer to provide first-line IT support, troubleshoot issues, and grow technical skills. The role focuses on remote and on-site end-user support, device deployment, and ticket-based workflows in a fast-paced environment.

Ideal candidates have 0–2 years of IT support experience, foundational networking knowledge, and familiarity with Microsoft 365 and Windows.

Qualifications

• 0–2 years of IT support or help desk experience.
• Foundational networking knowledge: TCP/IP, DNS, DHCP.
• Familiar with Microsoft 365 Administration and Windows operating systems.
• Basic understanding of Active Directory, Azure Active Directory and user management.
• Strong problem-solving and communication skills.

Responsibilities

• Provide remote and on-site technical support to end users.
• Troubleshoot hardware, software, and network issues at a basic level.
• Configure and deploy desktops, laptops, printers, and peripherals.
• Assist with onboarding/offboarding of users and device setup.
• Perform routine maintenance tasks and system updates.
• Monitor and respond to support tickets promptly.
• Escalate complex issues to Level Two Engineers.
• Document steps, resolutions, and configurations.
• Maintain asset inventory and assist with equipment tracking.
• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.

Skills

Troubleshooting

Customer service

Microsoft 365

Windows OS

Active Directory

Azure Active Directory

Networking basics

Communication

Problem solving

Learning mindset

Tools

Microsoft 365 Admin

Windows Server/OS

Azure AD

Job description

Job Description

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.

Responsibilities

• Provide remote and on-site technical support to end users.
• Troubleshoot basic hardware, software, and network issues.
• Configure and deploy desktops, laptops, printers, and peripheral devices.
• Assist with onboarding/offboarding of users, including account creation and device setup.
• Perform routine maintenance tasks and system updates.
• Monitor and respond to support tickets in a timely and professional manner.
• Escalate unresolved issues to Level Two Engineers when necessary.
• Document support steps, resolutions, and system configurations.
• Maintain asset inventory and assist with equipment tracking.
• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.

Requirements

• 0–2 years of experience in an IT support or help desk role.
• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Microsoft 365 Administration and Windows operating systems.
• Basic understanding of Active Directory, Azure Active Directory, and user management.
• Strong critical thinking and problem-solving skills.
• Ability to prioritize tasks and respond with a sense of urgency.
• Excellent communication skills and customer service mindset.
• Ability to follow procedures and elevate when appropriate.
• Willingness to learn new technologies and grow within the role.
• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional growth and certifications.
• A collaborative and innovative work environment.
• Work on cutting-edge technology solutions for a variety of industries.

Company Description

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients’ sincere best interests. Our vision is to be the premier technology partner for our small business clients.