Level II Tech Support Pro - Cable & Internet

Pencor Services, Inc.; Lehighton (Carbon County); On-site; USD 30,000 - 46,000; Full time

Job summary

Blue Ridge Communications is seeking a Level-II TSR to assist customers with education and support for equipment connectivity, setup, and troubleshooting to ensure the best possible entertainment experience. Responsibilities include supporting high speed internet, wireless setup, digital cable and VOD issues, and coordinating with internal teams and vendors to resolve problems quickly.

Must reside in Pennsylvania, have at least 1 year in customer service or tech support, and demonstrate strong

Qualifications

• HS diploma or GED required.
• Residency in Pennsylvania required.
• Minimum 1 year customer service and/or technical support experience.

Responsibilities

• Assist staff and customers with equipment connectivity and functionality.
• Set up customer equipment to optimize entertainment experience.
• Troubleshoot services and equipment to resolve issues and avoid house calls when possible.
• Support Digital Cable, VOD, High-Speed Internet, and Wireless setup/troubleshooting.
• Address Digital Phone issues and escalate to Provisioning or house calls as needed.
• Assist Customer Service Representatives and In-House Technicians with escalated issues.
• Communicate and escalate with internal teams and external vendors.
• Participate in proactive monitoring and quality assurance project work.
• Perform other duties as assigned.

Skills

Customer service

Technical support

Communication skills

Typing/data entry

Teamwork

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Blue Ridge Communications is seeking a Level-II TSR to assist customers with education and support for equipment connectivity, setup, and troubleshooting to ensure the best possible entertainment experience. Responsibilities include supporting high speed internet, wireless setup, digital cable and VOD issues, and coordinating with internal teams and vendors to resolve problems quickly.

Must reside in Pennsylvania, have at least 1 year in customer service or tech support, and demonstrate strong