Level I Technician

TeamLogic IT, Menlo Park, CA; Menlo Park (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

People First Culture

Job summary

TeamLogic IT in Menlo Park, CA is seeking an IT Technician I to ensure system operation and function so end users can accomplish business tasks. You’ll respond to support requests promptly, be the first reference for IT tickets, and handle a range of technical duties to keep systems running smoothly.

You’ll interact with colleagues from multiple departments and customers daily, applying strong communication and problem-solving skills while performing desktop hardware/software installs,

Qualifications

• College diploma or university degree in Computer Science or equivalent experience.
• Excellent written and oral communication skills.
• Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
• Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
• Active Directory knowledge a plus
• Kaseya RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.

Responsibilities

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.

Skills

Communication skills

Desktop OS familiarity

Troubleshooting

Customer service

Education

College diploma in Computer Science

2 years equivalent work experience

Tools

Kaseya RMM

Autotask PSA

Active Directory

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician I Responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.

IT Technician I Requirements:

• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
• Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
• Active Directory knowledge a plus
• Kaseya RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.