Level 3 Noc Team Lead - Systems Administration & Operations

Unisys; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a Level 3 NOC Team Lead to provide technical leadership and oversee operations in a 24×7 Network Operations Center. The successful candidate will mentor junior staff, handle escalations, and ensure compliance with operational standards.

The role demands expertise in Windows and Linux/Unix systems, strong incident management skills, and the ability to work in a fast-paced environment. Preferred candidates are U.S. citizens and residents.

Qualifications

• 4–6 years of relevant experience in systems administration.
• Demonstrated ability to lead in a 24×7 operational environment.
• Strong background in operational reporting.

Responsibilities

• Provide technical leadership and escalation management.
• Oversee daily NOC operations and incident management.
• Ensure compliance with operational and security requirements.

Skills

Technical leadership

Windows systems administration

Linux/Unix systems administration

Incident management

Root cause analysis

Education

BA/BS degree or equivalent experience

Job description

## Level 3 Noc Team Lead - Systems Administration & OperationsApplylocations: Remote, PA, United States of Americaposted on: Posted Yesterdayjob requisition id: REQ574015**What success looks like in this role:**The Level 3 NOC Lead provides **technical leadership**, operational oversight, and escalation management within a 24×7 Network Operations Center. This role ensures the reliability of Windows, Linux/Unix, and supporting infrastructure across multiple locations. The Level 3 Lead mentors Level 2 and Level 1 staff, drives process improvement, oversees incident response, and ensures compliance with operational and security requirements.This position also supports specialized environments such as the **Cyber Vault / Cyber Backup environment**, per program requirements.**Core Responsibilities:****Technical Leadership & Escalation Management*** Serves as the highest on-shift escalation point for complex Windows, Linux/Unix, and cross-platform issues.* Provides expert-level troubleshooting and root cause analysis, building on Level 2 responsibilities such as:* Diagnoses and resolves complex issues across host environments and connectivity layers.* Coordinates with network-focused NOC personnel while maintaining credential separation.**Operational Oversight*** Oversees daily NOC operations, ensuring consistent monitoring, proactive response, and system health checks.* Validates that Level 2 staff perform required activities such as:* Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance.* Ensures 24×7 coverage, shift handoff quality, and operational continuity.**Incident & Problem Management*** Owns major incidents from detection through resolution.* Leads post-incident reviews and drives long-term remediation.* Ensure Level 2 staff complete incident remediation tasks such as:* Owns Level 2 tickets through resolution, including root cause identification.**Documentation, Compliance & Process Improvement*** Oversee creation and maintenance of runbooks, SOPs, and configuration documentation.* Ensures licensing, configuration, and compliance records remain accurate, building on Level 2 duties such as:* Updates system records, ensures licensing compliance, and maintains accurate configuration data.* Identifies operational gaps and implement improvements across tools, processes, and workflows.**Team Leadership & Knowledge Transfer*** Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff.* Conducts training sessions, validates readiness, and ensures consistent execution of procedures.* Reviews and approves runbooks and how-to guides created by Level 2 staff.**Cyber Vault / Cyber Backup Support*** Ensure NOC readiness to support the Cyber Vault and Cyber Backup environments.* Coordinates training for network-focused NOC resources as required by program leadership.**You will be successful in this role if you have:*** BA/BS degree and 4–6 years of relevant experience OR equivalent combination.* Deep expertise in **Windows** and/or **Linux/Unix** systems administration.* Demonstrated ability to lead technical teams in a 24×7 operational environment.* Strong background in incident management, root cause analysis, and operational reporting.* U.S. Citizenship and U.S. residency required.* Ability to work rotating shifts and support mission-critical operations.* May hold dual Windows/Linux credentials if permitted.* **Shift: Monday - Friday 7am - 4pm EST**#LI-JV1This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.