Network Engineer Level 3Beaumont TX

Complete Staffing LLC; Beaumont (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Travel reimbursement

$50 monthly cell phone allowance

401K after one year

Job summary

Complete Staffing LLC is seeking a Level 3 IT Print Service Technician to install and manage print and scanning services for commercial clients in Southeast Texas. This role involves handling critical IT support, managing customer issues, and providing outstanding service.

The ideal candidate will have 3–5 years of IT support experience and must possess relevant certifications such as CompTIA Advanced or Cisco CCNA. Benefits include travel reimbursement and health insurance contributions.

Qualifications

• 3–5 years of experience in IT support.
• Valid driver’s license and reliable transportation.
• Proven track record in IT support and leadership.

Responsibilities

• Set up and install printers, copiers, and scanners.
• Manage schedules and customer emergencies.
• Provide routine service and maintenance on printer equipment.

Skills

Advanced troubleshooting

Customer service skills

Analytical thinking

Problem-solving

Education

CompTIA Advanced certifications

Cisco CCNA or CCNP

Microsoft Certified: Azure Administrator Associate

Tools

Active Directory

Hyper-V

VMware

Job description

Job Summary

Level 3 IT Print Service Technician responsible for setting up and installing new printers, copiers, scanners, and copier management software at commercial client businesses throughout the Southeast Texas area.

Eligibility

Applicants must be current residents of Texas or Louisiana; no other states or countries will be considered.

Key Responsibilities

• The Level 3 IT Technician is the highest tier of technical support within the organization, handling complex and critical IT issues that cannot be resolved at Tier 1 or Tier 2.
• Implement design changes, fix bugs, or make infrastructure-level updates.
• Provide routine service and maintenance on printer equipment.
• Troubleshoot and repair print equipment and provide excellent customer service and support.
• Manage schedules and customer emergencies.
• Communicate verbally with customers and deliver outstanding service.
• Apply analytical thinking and problem‑solving skills to resolve issues.

Requirements

• Valid driver’s license and reliable transportation.
• At least 3–5 years of experience in IT support.

Core Technical Experience

• 3–5+ years of hands‑on IT support experience.
• Proven track record of progressing through Level 1 and Level 2 helpdesk roles.
• Experience leading system migrations, server deployments, or network overhauls.

Top Certifications

• CompTIA Advanced certifications such as Network+, Security+, or CySA+ (Cybersecurity Analyst).
• Cisco CCNA or CCNP for advanced networking.
• Microsoft Certified: Azure Administrator Associate or equivalent modern workplace credentials.
• AWS Certified Solutions Architect or VMware Certified Professional (VCP).

Specialized Knowledge

• Enterprise infrastructure: Active Directory, Group Policy, DNS, DHCP, and enterprise backup systems.
• Network engineering: routing protocols, VLANs, firewalls, and VPN setups.
• Virtualization: Hyper‑V, VMware, or cloud‑based server environments.
• Cybersecurity: vulnerability detection, patch application, and incident response.

Soft Skills

• Root‑cause analysis for complex, undocumented technical issues.
• Technical writing: documenting processes, creating training manuals, and mapping network topologies.
• Mentorship: coaching Level 1 and Level 2 technicians.

Benefits

.48 cents per mile for travel reimbursement and a $50 monthly cell phone allowance. 401K after one year and health insurance contribution.