Technology Services Coordinator

St. Bonaventure University (NY); Town of Allegany (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition remission

Health insurance

Dental insurance

Retirement plan

Employee Assistance Program

Campus fitness center access

Division I basketball tickets

Job summary

St. Bonaventure University in Allegany, NY seeks a Coordinator - Technology Services to provide administrative support, budget tracking, purchasing coordination, and basic technical assistance to Technology Services staff, including the CIO and Directors.

The role emphasizes customer service and requires a high school diploma or GED, 1–2 years of computer/administrative experience, and proficiency in Microsoft Office. Ability to handle confidential information is essential.

Qualifications

• High school diploma or GED required; an associates degree preferred.
• 1–2 years of computer and administrative experience preferred.
• Proficiency in Microsoft Office and basic financial practices.
• Ability to learn account administration systems and perform basic troubleshooting.
• Strong customer service and communication skills; able to explain technical information clearly.
• Excellent organization and ability to handle confidential information.

Responsibilities

• Coordinates purchasing activities with university departments and vendors, managing quotes, orders, contracts, reimbursements, and related records.
• Provides administrative support to Technology Services while maintaining accurate purchasing data and handling confidential information appropriately.
• Manages monthly budget reports and billing for multiple accounts and University departments.
• Oversees copier paper and toner inventory, ordering, tracking, and distribution across the University.
• Provides timely customer support, including basic troubleshooting for accounts, login, email, password, and access issues, escalating more complex problems as needed.
• Creates, maintains, and updates authorized user accounts while following established Technology Services security, privacy, and account-management procedures.
• Coordinates departmental schedules, calendars, meetings, special projects, and campus information updates.
• Provides administrative support as needed while staying current with relevant technology and Technology Services procedures.
• Retrieves, sorts, and distributes mail and deliveries to appropriate Technology Services personnel.
• Performs other administrative and clerical duties as assigned.

Skills

Customer service

Microsoft Office

Account administration

Troubleshooting basics

Communication skills

Education

High school diploma or GED

Associates degree preferred

Job description

The Coordinator - Technology Services provides administrative, budgetary, customer service, and basic technical support to Technology Services personnel, including the CIO, Director of User Services, Director of Enterprise Services, and Director of Information Security and Infrastructure.

This position serves as an important point of contact for Technology Services and works closely with other University departments, employees, students, and outside vendors to obtain and communicate information, coordinate purchases, and support departmental operations. The position maintains budget and purchasing records and assists with departmental scheduling, reporting, inventory, and other administrative functions.

This position places a strong emphasis on customer service and also requires basic technical aptitude.

Responsibilities include assisting with the creation and maintenance of user accounts, verifying and updating user account information, and providing basic troubleshooting for common account and access issues. More complex technical issues are documented and referred to the appropriate Technology Services personnel.

The Coordinator works with a high degree of independence, initiative, organization, and attention to detail while handling confidential and sensitive information appropriately.

Responsibilities

• Coordinates purchasing activities with university departments and vendors, managing quotes, orders, contracts, reimbursements, and related records.
• Provides administrative support to Technology Services while maintaining accurate purchasing data and handling confidential information appropriately.
• Manages monthly budget reports and billing for multiple accounts and University departments.
• Oversees copier paper and toner inventory, ordering, tracking, and distribution across the University.
• Provides timely customer support, including basic troubleshooting for accounts, login, email, password, and access issues, escalating more complex problems as needed.
• Creates, maintains, and updates authorized user accounts while following established Technology Services security, privacy, and account-management procedures.
• Coordinates departmental schedules, calendars, meetings, special projects, and campus information updates.
• Provides administrative support as needed while staying current with relevant technology and Technology Services procedures.
• Retrieves, sorts, and distributes mail and deliveries to appropriate Technology Services personnel.
• Performs other administrative and clerical duties as assigned.

Education:

A high school diploma or GED is required, Associates degree preferred.

Years of Experience (Indicate whether the number of years and specific areas are required or preferred.)

A minimum of 1 to 2 years of computer and administrative experience is preferred.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office, general office procedures, and basic financial and accounting practices.
• Technical aptitude to learn account administration systems, perform basic troubleshooting, maintain user accounts, and appropriately escalated technical issues.
• Strong customer service and communication skills, including the ability to explain technical information clearly to users with varying levels of technical knowledge.
• Strong organizational, record-keeping, and time-management skills with the ability to prioritize and manage multiple responsibilities.
• Ability to work independently and collaboratively while following established policies and maintaining confidentiality of sensitive information.

Working Conditions and Physical Requirements

• Strong attention to detail, organization, and record-keeping skills.
• Ability to work in a customer-focused office and Technology Services environment.
• Ability to manage multiple tasks and priorities.
• Ability to use standard office and computer equipment.
• Ability to lift and move items weighing up to 25 pounds.

Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Full-time employees at SBU enjoy unparalleled Benefits.

Abundance of Time off

Tuition Remission

• 100% undergraduate tuition remission for employee, spouse, and dependents
• 80% graduate tuition remission for employee (online and ground programs)
• 50% for spouse (ground programs only)

Full Benefit package

• 403b Retirement Plan + 10% Employer contribution after 2 years
• Health Insurance with $250 Wellness card
• Dental Insurance
• Employer Paid Life insurance
• Short-term Disability
• Employer Paid Long-term Disability
• Employee Assistance Program

Other Perks

• Free access to campus fitness center
• 2 free Division 1 Men's Basketball Season tickets
• Golf course membership discount
• Other National and Local discounts available

St. Bonaventure University is located in the scenic Enchanted Mountain region of Western New York, approximately 75 miles south of Buffalo, New York, with easy access to major metropolitan areas. A close-knit and caring community guided by its values of compassion, wisdom and integrity, St. Bonaventure is dedicated to academic excellence as informed by its Franciscan and liberal arts traditions. The university is committed to developing an inclusive community and preparing leaders dedicated to ethical conduct and compassionate service.

The university currently enrolls approximately 2,000 undergraduate students and more than 1,000 graduate students in its schools of Arts and Sciences, Business, Education, Communication, and Health Professions. U.S. News & World Report ranks SBU in the top 15% of regional universities in the North, for both value and overall. St. Bonaventure is a member of the Atlantic 10 Conference (NCAA Division I), with athletes participating in 20 sports.