Level 2 IT Technician

Stillman Law Office (MI, MD, DE, DC, MA, NH, CT, VA & OH); Farmington Hills (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a dynamic multi-state law firm as a Level 2 IT Technician in Farmington Hills, MI. You'll provide advanced support for IT issues, manage user accounts, and implement critical IT projects. Ideal candidates will have strong critical thinking skills and 2+ years of IT support experience, ensuring smooth system operations in a collaborative environment.

Benefits

Medical, dental, and vision insurance

Paid time off (PTO)

401(k) retirement plan

Qualifications

• 2+ years of IT support experience (Level 1/2 support required).
• Proficiency in Microsoft Windows and Office 365.
• Familiarity with networking concepts like DNS, DHCP, VPN.

Responsibilities

• Provide advanced support for hardware, software, and network-related issues.
• Troubleshoot escalated tickets from Level 1 support.
• Assist in implementing IT projects and monitoring system performance.

Skills

Critical thinking

Troubleshooting

Communication

Organizational skills

Education

CompTIA A+

Network+

Tools

Microsoft Windows

Office 365

Remote desktop tools

Active Directory

Ticketing systems

Job description

Level 2 IT Technician – Full-Time

Location: Farmington Hills, MI (Onsite)

About Us:

We’re a dynamic, multi-state law firm headquartered in Farmington Hills, MI, seeking a technically skilled and service-driven Level 2 IT Technician to join our growing team. If you thrive in a fast-paced, user-focused environment and are eager to resolve complex technical challenges, we’d love to meet you!

What You’ll Do:

• Provide advanced support for hardware, software, and network-related issues across the firm
• Troubleshoot escalated tickets from Level 1 support and ensure timely resolution
• Configure and deploy desktops, laptops, printers, and mobile devices
• Maintain user accounts, permissions, and systems within Active Directory and other tools
• Assist in implementing IT projects, system upgrades, and security protocols
• Monitor system performance and support server infrastructure, backups, and data integrity
• Document processes and contribute to knowledge base development
  
  

Who You Are:

You’re a proactive, reliable IT professional who enjoys solving problems, supporting users, and keeping systems running smoothly. You bring:

Key Attributes:

• Excellent critical thinking and troubleshooting skills
• Strong organizational abilities and attention to detail
• The ability to manage multiple priorities and meet deadlines
• A collaborative mindset with a commitment to delivering excellent service
  
  

Skills & Experience:

• Strong written and verbal communication skills
• Proficiency in Microsoft Windows, Office 365, and remote desktop tools
• Familiarity with networking concepts (DNS, DHCP, VPN), Active Directory, and ticketing systems
• 2+ years of IT support experience (Level 1/2 support required)
• CompTIA A+, Network+, or similar certifications preferred
  
  

What’s in It for You:

We value our employees and offer a comprehensive benefits package for full-time team members, including:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Additional benefits and eligibility details discussed during the interview
  
  

Schedule & Expectations:

• 8-hour shifts (Monday to Friday)
• Occasional after-hours or weekend support may be required during upgrades or emergencies
• Candidates must be able to reliably commute to or relocate to Farmington Hills, MI before starting work
  
  

Pre-Employment Requirements:

• Background check and drug test required prior to hiring
  
  

How to Apply:

• Complete an application before or during your interview
• Bring two forms of identification in compliance with firm visitor policies
• Provide a clean copy of your resume
  
  

Equal Employment Opportunity:

Our firm is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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