Level 2 Field Technician

Creative Solutions Services, LLC; Mishawaka (IN); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Level 2 Field Technician to join our client’s team in Mishawaka, IN. The role provides end-user IT support, requires travel 25-100+ miles daily and occasional on-call work on weekends.

The ideal candidate has a valid driver’s license, reliable transportation, and strong troubleshooting skills across PCs, printers, thin clients, servers, and network devices.

Qualifications

• Minimum 4+ years of IT support work experience.
• Familiarity with Windows OS, OSX, Linux.
• A+ Certification highly desired.
• OEM Certifications (Dell / Lenovo etc).
• Apple / Mac Experience.
• Laptop / Desktop / Printer hardware and software support experience.
• ServiceNow experience a plus.
• Excellent time management and reporting skills.

Responsibilities

• Provide exceptional customer service
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Document efforts, issues, resolutions, and close cases / tickets daily
• Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
• Complete all assigned projects and tasks

Skills

4+ years IT support

Time management

On-call weekend flexibility

Education

A+ Certification preferred

OEM Certifications (Dell/Lenovo)

Tools

Windows OS

macOS (OSX)

Linux

Printer hardware support

ServiceNow

Apple/Mac experience

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Field Technician to join their teamin Mishawaka, IN and provide end-user support. The ideal candidate must have a valid driver’s license and reliable transportation and will travel 25-100+ miles daily. Must be able to work the occasional on-call on the weekend.

Duties and Responsibilities

• Provide exceptional customer service
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Document efforts, issues, resolutions, and close cases / tickets daily
• Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
• Complete all assigned projects and tasks

Skills and Qualifications

• Minimum 4+ years of IT support work experience
• Familiarity with various operating systems (e.g. Windows OS, OSX, Linux)
• A+ Certification highly desired
• OEM Certifications (Dell / Lenovo Etc)
• Apple / Mac Experience
• Laptop / Desktop / Printer hardware and software support experience
• ServiceNow experience a plus
• Excellent time management and reporting skills

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Qualified Applicants

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.